Scheduled backups are NOT working in Windows 10 after upgrading to the latest Creators Update, 1709. Task needs to be created with “Configure for” set to “Windows 10”.

Stewart · ‎December 20, 2018

When creating a backup schedule in QuickBooks a task is created under task schedule as it always has been. However, after installing Windows 10 Creators Update 1709 the backup task now fails.

Reason : QuickBooks is setting "Configure for" to "Windows Server 2003, Windows XP or Windows 2000".

Workaround : Manually change "Configure for" to "Windows 10".

See the attached screenshots for how the task is created by QuickBooks, the error returned and the setting required to get the task to work.

This is a major issue as the majority of users will assume their backups are working since the scheduled was created successfully in QuickBooks.

QuickBooks needs to detect the OS and modify this setting accordingly when creating the task.

potomacpc · ‎December 20, 2018

kaydjs,

The information provided by Intuit support is NOT the solution (as indicated previously in this very thread).

Not sure why you cannot see the attachments from the original post but I am pasting again for you along with the notes.

Reason : QuickBooks is setting "Configure for" to "Windows Server 2003, Windows XP or Windows 2000".

Workaround : Manually change "Configure for" to "Windows 10".

See the attached screenshots for how the task is created by QuickBooks, the error returned and the setting required to get the task to work.

This is a major issue as the majority of users will assume their backups are working since the scheduled was created successfully in QuickBooks.

QuickBooks needs to detect the OS and modify this setting accordingly when creating the task.

Anonymous · ‎December 20, 2018

Potomacpctech thank you for your reply. I tried on Tuesday afternoon to update the compatability mode to Windows 10. However, the highest version for my to choose on my Quickbooks is Windows 8. I do not know why this is happening. Do you have any ideas? I am very thankful for your help! kaydjs

potomacpc · ‎December 20, 2018

See my recent update. the information from Intuit Precious is 100% invalid. The change you need to make is inside Task Scheduler and you need to the follow the instruction w/ associated screenshots at the top of this thread.

manspider138 · ‎December 20, 2018

Just posting here because I figured out a working solution. =)

potomacpc · ‎December 20, 2018

kaydjs,

The information provided by Intuit support is NOT the solution (as indicated previously in this very thread).

Not sure why you cannot see the attachments from the original post but I am pasting again for you along with the notes.

Reason : QuickBooks is setting "Configure for" to "Windows Server 2003, Windows XP or Windows 2000".

Workaround : Manually change "Configure for" to "Windows 10".

See the attached screenshots for how the task is created by QuickBooks, the error returned and the setting required to get the task to work.

This is a major issue as the majority of users will assume their backups are working since the scheduled was created successfully in QuickBooks.

QuickBooks needs to detect the OS and modify this setting accordingly when creating the task.

PreciousB · ‎December 20, 2018

Hello stewart,

We appreciate you taking the time to share this with us, and you did great for doing those troubleshooting steps. The information you posted will definitely help other posters that may have the same concern.

We'll make sure to take a look into this for you. I'd also invite you to send your feedback about the scheduled backup issue. Your feedback goes directly to our Product Developers and they'll use it to make product improvements and address issues. To do so, click Help at the top menu bar, select Send Feedback Online. Lastly, choose Bug report or Help System Suggestion.

Thank you for your time and helping us make QuickBooks Desktop a better product! If there is anything else we can do for you, please don’t hesitate to let us know.

Stewart · ‎December 20, 2018

I appreciate the response but you are grossly understating the significance of this issue. It is a very serious bug, not an enhancement or potential Improvement.

This bug guarantees in no uncertain terms that any QuickBooks user running Windows 10 build 1709 or later will have their backup fail even though QuickBooks indicates it has been configured and scheduled properly.

I would think for an issue as serious as this that deals with data Integrity, you would open a support ticket, provide me the number and keep the ticket open until the bug is addressed.

I don't think a proper solution is to have me complete feedback forms that likely go into a black hole and are not looked at at all or in no reasonable time frame.

PreciousB · ‎December 20, 2018

Hi stewart,

We greatly value your input about this issue. To be able to open an investigation about this, we'd need to go over some of the details on your account.

To secure the privacy and confidentiality of your account, we can't disclose such information in this public forum. I'd recommend you to contact our QuickBooks Desktop Customer Support Team. Our customer care team will be able submit a report about this issue.

You can get our contact information through this link:

1. Go to: https://help.quickbooks.intuit.com/en_US/contact
2. If asked, choose your QuickBooks Product.
3. Select your QuickBooks version.
4. On the Contact Us page, click a topic.
5. Click on the Get Phone Number button to see the support number.

Please let me know if you have any questions. Our phone support can most definitely help you, but I'll be glad to answer any questions I can.

Stewart · ‎December 20, 2018

That is absurd and extremely lazy on your part as I clearly gave you enough details to reproduce the issue and it has absolutely nothing to do with "details of my account".

I already know the issue and how to work around it. If you don't care that all QuickBooks users in the world will have backup fail because of this BUG, that is on you.

I am trying to help you and all you care about is wasting more of my time rather than escalating yourself.

PreciousB · ‎December 20, 2018

Hi stewart,

We are grateful for the information and the detailed steps you've provided to us. Since this is a peer to peer forum where people ask questions, the best place to report a bug is by sending feedback to our Product Development Team. To do so, click Help at the top menu bar, select Send Feedback Online. Our Product Development Team visits this section regularly to ensure we're delivering on what our customers need. They'll use your feedback to make product improvements and address issues.

We're always here to help if you need anything else.

Stewart · ‎December 20, 2018

You are an Intuit employee, right?

Stewart · ‎December 20, 2018

Are you an Intuit employee?

Stewart · ‎December 20, 2018

Simple question guys, are you an employee of Intuit?

Stewart · ‎December 20, 2018

I will take that as a yes. QuickBooks backup is broken on every Windows 10 computer in the world. You do what you want but you may want to follow you own instructions because I know what the fix is and don't need to waste my time doing more work for Intuit.

sharon-stone · ‎December 20, 2018

Hi Stewart, are you able to elaborate more on the fix that you've got for the auto back up fail, I've been waiting for QB for over 6 months and getting nowhere! Thanks Sharon

potomacpc · ‎December 20, 2018

Sharon, see the screenshots I included with the original post. You just need to change the value for the task under task scheduler.

sharon-stone · ‎December 20, 2018

Great, thanks

ross-kovelman · ‎December 20, 2018

Just want to add, that the tech person I spoke to just had me set the default to open the app to be under Windows 7, but that did not work.The is REALLY bad and needs to be fixed. I just enabled what @Stewart mentions above and hope that works. If so QB needs to give this man a reward and make this public and known or make a fix for it.

info53 · ‎December 20, 2018

same problem here

NFern · ‎December 20, 2018

Two thumbs-up for @Stewart @potomacpctech ! Worked for me, and I am grateful.

Anonymous · ‎December 20, 2018

Stewart I appreciate the fix that you have posted several months ago. If you are following this post would you be able to provide a bit more details for a non techie? I have tried searching in Windows and Quickbooks and cannot find the screens you posted to make the necessary changes. I appreciate any help you can provide. Thank you!

PreciousB · ‎December 20, 2018

Hi kaydjs,

Allow me to provide you the steps on how to run QuickBooks in compatibility mode.

Here's how:

1. Right click the QuickBooks icon on your desktop, then select Run QuickBooks in compatibility mode.

2. Select Compatibility and from the Compatibility mode section, check the box Run this program in compatibility mode for:
From the drop-down, select your Windows version.
From the Privilege Level section, put a check on Run this program as an administrator.

3. Select Apply and then Okay.

Please check this article for more details: <a rel="nofollow" target="_blank" href="https://community.intuit.com/articles/1629927">https://community.intuit.com/articles/1629927</a>.

Let me know if you have other questions.

Anonymous · ‎December 20, 2018

Intuit Preciousthank you for your reply. I tried on Tuesday afternoon to update the compatability mode to Windows 10. However, the highest version for my to choose on my Quickbooks is Windows 8. I do not know why this is happening. Do you have any ideas? I am very thankful for your help! kaydjs

potomacpc · ‎December 20, 2018

kaydjs, I wish I could help further but each time I attempt to attach the links again they flag my account for inappropriate use.

I can tell you with 100% certainty that the "fix" being provided by IntuitPrecious does not work and has absolutely nothing to do with the problem.  Why this issue has been open for (9) months and not fixed by Intuit is mind boggling.

The best I can do is cut and paste the original text and hope they do not continue to flag my account when all I am trying to do is help resolve a MAJOR issue they refuse to fix in their own product.

When creating a backup schedule in QuickBooks a task is created under task schedule as it always has been.  However, after installing Windows 10 Creators Update 1709 the backup task now fails.

Reason : QuickBooks is setting "Configure for" to "Windows Server 2003, Windows XP or Windows 2000".

Workaround : Manually change "Configure for" to "Windows 10".

See the attached screenshots for how the task is created by QuickBooks, the error returned and the setting required to get the task to work.

This is a major issue as the majority of users will assume their backups are working since the scheduled was created successfully in QuickBooks.

QuickBooks needs to detect the OS and modify this setting accordingly when creating the task.

And for whatever it is worth, I can still see the screenshots fine when you scroll to the top of the thread.

Hopefully this is posted and not flagged.

IntuitPrecious, this is the 3rd time in this thread you have given users a "fix" that does nothing to resolve the issue.  Please stop misleading users.

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Scheduled backups are NOT working in Windows 10 after upgrading to the latest Creators Update, 1709. Task needs to be created with “Configure for” set to “Windows 10”.