Since 2/14 every time I try to receive a payment I get fatal error 20022 69650. QB and Windows updates are done. QB desktop premier pro 2019. Cannot find this anywhere.

Welcome and thank you for reaching out to us here on the Community page, @deb43.

I appreciate you for trying the troubleshooting steps you've performed when trying to fix the error you're getting. For now, we can start by repairing your QuickBooks to refresh and fix any data damages while navigating or working with QuickBooks. Before doing the steps, please make sure to create a back up of your company file.

Here's how:

1. Restart your computer to close unnecessary programs interfering with QuickBooks.
2. Click on the Start menu and then Control Panel. (In Windows 8/8.1: From the Start menu, open Search and type Control Panel. From the results, select Control Panel.)
3. Choose Programs and Features. If necessary, choose the Uninstall a program. If you don't see these options, click Programs, then Program Features.
4. Tap on QuickBooks in the list of programs and choose Uninstall/Change.
5. Hit Continue, then, Next.
6. Select Repair then Next. Wait for the Repair to complete.
7. Choose Finish,  then restart your computer if prompted.
8. Don't forget to download the latest QuickBooks release and the latest payroll tax table when you open QuickBooks.

If that doesn't make a difference, I suggest following the general troubleshooting steps for unrecoverable in QuickBooks Desktop, laid out in this article.

Let me know if you have any other questions. I'm a post away to help. Have a good day!

This is Deb43 but QB would not let me use my same name again.  Unfortunately running repair did not fix my issue.  Also I only run QB on my Windows 10, nothing else, so no programs are interfering.  Also, none of the examples in the article are what is happening to me.  I cannot find my issue or the fatal error code on any Google search or other searches I have done. How can I be the only one who has had this error? Do I need to Reinstall QuickBooks, or would that be the same as the repair function?

Hello, deb545. 

Please allow me to join the thread and help share information about the error you encounter. This error you've experienced is random and depends on the specific field you were in. 

To isolate this case, I have other detailed steps to help you get clear with this error. You can uninstall and reinstall the QuickBooks. This will clean and fix the problem. I'll show you how.   

Here's how to Uninstall QuickBooks Desktop: 

1. From the Start menu. Search for “Control Panel”, then open Control Panel.
2. Click Programs and Features or Uninstall a Program.
3. From the list of installed programs, tap the version of QuickBooks Desktop you're having error with.
4. Choose Uninstall/Change and then Remove.   
5. Select Next.  If you don’t see this option, sign out and sign back in to Windows as an admin (or a user with admin rights). 

Once done, uninstalling you can reinstall the QuickBooks Desktop again. 

Before you uninstall the QuickBooks Desktop, you need to make sure you have your license number, the product year, and version. 

However, if this didn't fix your issue, you can uninstall and manually rename the installation folders.  

Here's how:

1. Uninstall QuickBooks
2. Follow the steps to display hidden files.
3. Open the Windows Start menu. Search for “File Explorer”, then open File Explorer.
4. Find and open the folder that holds your QuickBooks company files. This is usually your QuickBooks folder. It's usually in one of these locations:
   1. C:\ProgramData\Intuit\QuickBooks (year)
   2. C:\Users\(current user)\AppData\Local\Intuit\QuickBooks (year)
   3. C:\Program Files\Intuit\QuickBooks (year)
   4. 64-bit version C:\Program Files (x86)\Intuit\QuickBooks (year)
5. Right-click the folder and select Rename.
6. Add the word "old" at the end of the folder name. This prevents QuickBooks from trying to open it when you reinstall.
7. Reinstall QuickBooks Desktop. 

That's it. This should help you point in the right direction. Let me know if you have further questions. I'll be here to answer them.

So - I uninstalled and reinstalled and I STILL get the same error.  I loaded one of my company files from before I used to get the error, and I STILL get the same error.  I loaded one of QB's sample files and I STILL get the same error.   How can I still get the same error with older files from before this started happening, and with the QB sample file, and after I have reinstalled QB from the download on the website?  And to make matters worse, I tried the chat support to help me, and agreed there is a problem, but they said the will not help me without me paying money because I need level 2 support, and even though I just bought this program not to long ago and it's BROKEN, it is a standalone desktop license so obviously QB does not care about its small business owner customers who have broken software and expect them to pay if their software is defective to help them fix it.  This does not seem very ethical to me.  So every time I click on "Receive Payments" button, I get a fatal error and get kicked out.  No other problems, just that.  

Thanks for bringing this one to our attention, deb43. 

I appreciate the time and effort you've spent with one of our chat support agents. I'll personally share your feedback with our Customer Support Team regarding this one. We'll be able to take action on improving our customer service.

I've checked here on our end and there's an ongoing investigation where customers encounter an unrecoverable error message when receiving payments in QuickBooks. Our engineers are still investigating what's causing this issue and working together for the permanent fix.

In this case, I'd suggest contacting our phone support agents. They'll pull up your account in a secure environment and add you to the list of affected users.

Here's how:

1. Click Help on the top menu.
2. Choose QuickBooks Desktop Help.
3. Tick Contact us.
4. Select Solving Issues & Error Messages and tap File & Network Management.
5. Press Start a Message to connect with us.

I've got a link here that provides you with articles with receiving payments: Apply customer payments to invoices.

I'll also keep an eye on the issue and will get back to you if there's an update. Keep me posted if you need anything else in QuickBooks. I'm always here to help.

Just as an FYI, I just purchased QuickBooks Pro 2020 - uninstalled 2019, and installed 2020.  Still have the same problem.

Thanks for getting back to us, deb43.

This issue has been forwarded to our engineers for further investigation. Please reach out to our Customer Care Team, so we can add your company information to the list of affected users.

1. Click Help located at the top.
2. Choose QuickBooks Desktop Help.
3. Enter a brief description of your issue and click Continue.
4. You can choose Message an Agent or Talk to a Specialist.

Should you have any additional questions or other concerns, feel free to get back to me. Thanks.

I have the same issue but also have it while opening company files.  I've even created new company files and still get the same "Unrecoverable Error".  I have done every "fix" on QB site as well as other blogs.  I called QB support and they told me I needed them to fix my data files $200 each!  I have six.  They said my files were corrupted but how is a brand newly created file corrupted?  I was going to buy 2020 and see if that helped and am glad to know it won't so I won't spend the money.

I'm at a loss.

I have the same issue plus get "Unrecoverable Error" when opening the desktop.  I have done every "fix" on QB site plus some on other blogs.  I created a new company file and it does the same thing.  QB support told me my data files were corrupt and they needed to fix them at $200 each (I have six).  How does a new company file get corrupted?  My next move was to buy 2020 as you did but won't do that now (Thanks for the info).

I'm at a loss and cannot work at all because of this issue.

Thanks for posting to the Community, @kpmoose63.

I wanted to make sure that this is taken care of. A newly created file can be corrupted when the computer's antivirus is outdated. Also, if you're using a flash drive to store the backup data or files from QuickBooks, make sure that it is new and free from computer viruses.

There are lots of fixes that we can follow to resolve this error. Primarily, I'd suggest suppressing your QuickBooks Desktop. It will help us identify. It will help us identify if the file can keep up and running.

Here's how:

First, suppress the Desktop while starting QuickBooks.

1. Press and hold the Ctrl key.
2. Double-click your QuickBooks program icon.
3. Hold the Ctrl key until the No Company Open window shows.

Then suppress the Desktop while opening a Company File.

1. Select the desired company file from the No Company Open window.
2. Press and hold the Alt key, then select Open.
3. If you are prompted for your log in information, release the Alt key, then enter your user name and password. Important: If you aren't prompted for your user name and password, do not release the Alt key.
4. Press and hold the Alt key, then select OK. Do not release the Alt key until your file is completely open. Note: QuickBooks will display a blank screen. If you can highlight a QuickBooks menu by just hovering your pointer to it, your company file is completely open.

If the issue persists, you can jump to Solution 3 through this article: Unrecoverable Error: General Troubleshooting Steps.

Please feel free to place a comment below if you need further assistance. I'll keep my notifications open. Take care!