starting new company file

Hi there, @sbrady.

I see you're trying to create a new company file using your QuickBooks Desktop Premier Plus 2023. I'm here to help you fix the login interface so you can continue creating your new company file in QBDT.

First, ensure your QuickBooks Desktop is up-to-date. Here's how:

1. On the top menu, head to Help and select Update QuickBooks Desktop.
2. Select Update Now.
3. Close your QBDT.
4. Run QBDT as Administrator by right-clicking the QuickBooks Desktop icon and select Run as Administrator.
5. Create the new company file again.

If the issue persists, proceed with troubleshooting QBDT using the QuickBooks Tool Hub to resolve any damaged program files that have caused this matter. Here's how:

1.  Download and install QuickBooks Tool Hub.
2. Close QBDT.
3. Open the QuickBooksToolHub.exe
4. Follow the on-screen steps to install.
5. When the installation finishes, double-click the icon on your Windows desktop to open the tool hub. If you can't find the icon, search for QuickBooks Tool Hub in the windows start menu.
6. Use the tools in the QuickBooks Tool Hub. Visit this article to learn more about the differences of each tools: QuickBooks Tool Hub Tool Set.

After that, you should now be able to login successfully to create a new company file again.

Moreover, you can also consider starting over with a new company file from existing ones in QuickBooks Desktop. No need to start company files from scratch when you can copy and use accounts, lists, templates, and preferences from an existing company file to get started.

Let me know if you have additional concerns besides creating a new company file in QuickBooks Desktop. I'm always here to keep you on track with your business.

@sbrady 

Can you login to CAMPS and find your license code there?

https://camps.intuit.com

I tried that first steps, updating, that didnt work. when i clicked your link for the tool hub it takes me to a bad link

I can log into my qb account fine but it wont let me populate the email box when creating a new company. I have currently 10 companies on this file so I have done it before just not letting me this time. I can put in all other info to start the company, name, fein, industry etc but the email window is greyed out and I am logged in. 

and since that window is required it wont let me continue.

I tried that first steps, updating, that didnt work. when i clicked your link for the tool hub it takes me to a bad link

I can log into my other companies fine so i can get my lic number no problem, its not asking for that since when i try to create a new company it has me log into qb account first. 

Thanks for checking back in with us, @sbrady.

I see that you stated you currently have QB retail premier plus 2023. At the end of your original post, you stated "p.s. this is QB online and we have an active subscription". With that said, I want to ensure I provide the best steps for you as the Desktop and Online versions are different programs, which would have different processes when creating new companies. Would you mind clarifying which QuickBooks you're trying to create a new company in? 

If possible, can you also provide a screenshot of the screen you see when entering the email (without any personal information included I.E your email, etc.)? This will help me to get a better idea of what you're seeing when trying to create a new company. 

I'll be sure to keep an eye out for your reply. Please don't hesitate to let me know if you have any additional questions or concerns. Chat with you soon! 

@sbrady 

Knowing your license code is not enough. Login to CAMPS and change the email address as the Primary Contact to isolate the problem.

@sbrady  You've provided some contradictory information regarding whether you're on Desktop or QBO, but as everything you're describing is in line with Desktop, I'll answer that way.

This is an old and well-documented problem.

When you first click 'Create a New Company' and then 'Start Setup', it will take you to a login screen.

Use the button at the lower right to choose to sign in later. 2 days or 7 days, it doesn't matter.

Then it will take you to the screen you were stuck on, except now it will allow you to enter an e-mail address.

If you are actually on QBO somehow, I expect it's still the same issue.

Why none of the staff here seem to remember that this is an ongoing issue and has been for years is beyond me.

I am creating (trying) in QB online premier plus 23 I save the files on my computer its not online that was a mistype sorry. 

@sbrady  Well, there you are, then.

As above, choose to sign in later and you'll be able to set your company up; this issue has been present since they implemented this ridiculous sign-in policy and QB clearly has no intention of fixing it.

FIXED:::::

whoever mentioned not signing in when starting the new company was dead on, instead of signing in i skipped that step and when i put my new company info in I could populate the email window!!

thank you, got this fixed and working now!