This isn't the experience we want you to have, @theblackwolf20. I understand how you feel about not being able to access the QBSE (QuickBooks Self-Employed) app even though you have already paid. Your concern is valid, and we'll take it to management to make our customer service better.
We suggest getting in touch with our QuickBooks Self-Employed Support team again to issue to be investigated further. You can also ask for an update regarding your case. To contact our support team, kindly follow these steps:
- Go to Help (?) and select Contact Us.
- If you’re using the QuickBooks Self-Employed app, tap the + button and select Ask QB Assistant.
- Enter “talk to a human”, then select Continue.
- Choose a way to connect with us: Ask the community, Chat with us, or Have us call you to a call from a support expert.
If you need further assistance, our support team is available Monday through Friday from 6 AM to 6 PM and on Saturdays from 6 AM to 3 PM PT.
To have an overview of QBSE and learn how to manage it, you may refer to this article: Overview of QuickBooks Self-Employed
We appreciate your patience in resolving this matter. If you have further questions about resubscribing to QBSE, please don't hesitate to reach out to us. Take care.