Unable to access QB

I checked my account and I am paid through 12/20/24

Can you login to CAMPS as the Primary Contact and find your license code there? Is your license status Active (green color), nor canceled (red color)?

I appreciate the details you've shared, Mary. I'm here to help you resolve the error message you're encountering while logging in to QuickBooks Desktop (QBDT).

The first step is to update your payment details for your subscription in your Customer Account Management (CAMPs) portal.

1. Sign in to CAMPs as an admin user.
2. Select QuickBooks Desktop from your products and services.
3. Click Details next to your QuickBooks Product.
4. Select Edit next to your Payment Method to update your payment information, then click Save and Close
5. Open QuickBooks Desktop.
6. Go to Help and select Manage My License. Then click Sync License Data Online.

If the error persists, run the QuickBooks Diagnostic Tool from the Tool Hub. This tool helps fix common errors in QBDT. For the best experience, we recommend you use Tool Hub on Windows 10, 64-bit.

First, Download the QuickBooks Tool Hub.

1. Close QuickBooks.
2. Download the most recent version (1.6.0.5) of the QuickBooks Tool Hub and save it in an easy-to-find location on your computer.
3. Open the file you downloaded (QuickBooksToolHub.exe) and follow the on-screen instructions to install it.
4. After installation, double-click the Tool Hub icon on your desktop to open it.

Then, run the QuickBooks Diagnostic tool:

1. In the QuickBooks Tool Hub, select Installation Issues.
2. Click on QuickBooks Install Diagnostic Tool to repair any necessary Windows files.
3. Select OK when the Diagnostic Tool completes.
4. Restart QuickBooks Desktop and open your data file.

For more information, check out this article: Fix subscription has lapsed error in QuickBooks Desktop.

If the error still appears, please contact our support team again for further assistance. Before contacting them, let's address the error you received from Glance. You can click the troubleshooting link on the page where you downloaded Glance to have the option to start it directly from your web browser, following any on-screen instructions. I recommend seeking help with an IT specialist for this process.

Please refer to the phone number at the Need help getting in touch section of this article to reach our support team: Contact QuickBooks Desktop support.

Moreover, as for the code you didn't receive, this is a required step when contacting our support team since this is needed to verify that you are the owner of the account. You can try going to your Spam folder to check if the email for the code was sent there.

Additionally, you can run and customize reports to get a comprehensive overview of your business finances.

Let us know if you have other concerns about your log-in in QBDT. We're here to help you in any way we can.

JanbonN

I followed these steps you recommended:

1. Sign in to CAMPs as an admin user.
2. Select QuickBooks Desktop from your products and services.
3. Click Details next to your QuickBooks Product.
4. Select Edit next to your Payment Method to update your payment information, then click Save and Close
5. Open QuickBooks Desktop.
6. Go to Help and select Manage My License. Then click Sync License Data Online.

I received the message "There was a problem synchronizing your QB license data with intuit.  Try again later."

So I did this

run the QuickBooks Diagnostic Tool from the Tool Hub. This tool helps fix common errors in QBDT. For the best experience, we recommend you use Tool Hub on Windows 10, 64-bit.

No Change

I tried trouble shooting glance.  I added them to my trusted websites in internet security.  I tested loging in to Chase Bank's website, which I had no problem doing.  I uninstalled glance from my computer and restarted and absolutly no changes. I cannot get glance to connect to my internet, which mean I can't use glance to allow a QB Desktop support Tech to review my computer and find out why after all these years I can't access QB's.

I appreciate all the efforts you've made to resolve the issue with connecting to QuickBooks Desktop and using the Glance tool for troubleshooting, Mary. 

It seems like despite your thorough troubleshooting steps, including trying the QuickBooks Diagnostic Tool and adjusting security settings, you are still encountering difficulties with accessing QuickBooks Desktop.

Since the issue persists and you were unable to use Glance to allow a QuickBooks Desktop support technician to review your computer, I recommend reaching out to QuickBooks Desktop support again for further assistance. They can provide additional troubleshooting steps or alternative solutions to help resolve the connectivity issues you are experiencing.

If you have any more questions or need further guidance, please don't hesitate to contact QuickBooks support for tailored assistance.

@marydemlow 

Select Edit next to your Payment Method to update your payment information, then click Save and Close

There is a missing step here. Simply changing your payment method will not affect anything regarding your license status. Is Your License Active or Cancelled?

Deity Alpha-

Thank you for your message.  My license is Active.  I did try updating my payment method today several times but it did not change my inability to udate QB or open any files.  When I launch QB I am asked to "Register Now".  If I click the button to Register Now, I am then askd to Begin Activation.  If I click the Begin Activation button a screen pops up with my correct License # and Product Number and a message to Contact Support To Complete Activation.  I push the button Message Now and receive one of two messages:

          Chat is unavailable at this time. We apologize for any inconvenience, please note you can find other contact options at intuit.com/support

         Or sometimes I am given the option to click button to have a 6 digit code sent to your email address - my correct email address is listed.  I have completed this task as least 10 times over the past 36 hours and I never get a code either in my Inbox or Spam. So still no QB's access.

Deity Alpha-

Thank you for your message.  My license is Active.  I did try updating my payment method today several times but it did not change my inability to udate QB or open any files.  When I launch QB I am asked to "Register Now".  If I click the button to Register Now, I am then askd to Begin Activation.  If I click the Begin Activation button a screen pops up with my correct License # and Product Number and a message to Contact Support To Complete Activation.  I push the button Message Now and receive one of two messages:

          Chat is unavailable at this time.  We apologive for any inconvenience

         Or, sometimes I am given the option to click button to have a 6 digit code sent to your email address - my correct email address is listed.  I have completed this task as least 10 times over the past 36 hours and I never get a code either in my Inbox or Spam. So still no QB's access.

Deity Alpha-

Thank you for your message.  My license is Active.  I did try updating my payment method today several times but it did not change my inability to udate QB or open any files.  When I launch QB I am asked to "Register Now".  If I click the button to Register Now, I am then askd to Begin Activation.  If I click the Begin Activation button a screen pops up with my correct License # and Product Number and a message to Contact Support To Complete Activation.  I push the button Message Now and receive one of two messages:

          Chat is unavailable at this time.  We apologive for any inconvenience

         Or, sometimes I am given the option to click button to have a 6 digit code sent to your email address - my correct email address is listed.  I have completed this task as least 10 times over the past 36 hours and I never get a code either in my Inbox or Spam. So still no QB's access.

If you can't contact Support at this time, you can try @Fiat Lux - ASIA for advise. You can also ask for the trial version of QB Desktop 2024 Pro Plus to isolate your problem.