cancel
Showing results for 
Search instead for 
Did you mean: 
JT_EQ
Level 1

Unable to activate QuickBooks Desktop Premier 2021

Hi there,

 

We previously installed QuickBooks 2021 in an old computer but it is dead. Therefore I have installed the application in a new computer. When trying to activate the product it gave me an error "You'll need to update your software to access your Intuit Account here"

 

Then I tried to update Quickbooks to version v31.0.4010.0 and it is already the latest version. I ran the activation again but it still gave me the same error.

 

Please advise what should I do to activate application.

 

Thanks.

1 Comment 1
LeizylM
QuickBooks Team

Unable to activate QuickBooks Desktop Premier 2021

I'll make sure you can reactivate your account,  JT_EQ. 

I appreciate the steps you've performed with activating your QuickBooks Desktop 2021. Since the issue persists, I recommend contacting our Customer Care Team. They have full access to your account and can provide you with the key.

 

Here's how to reach them:

1. Open QuickBooks.

2. Go to Help, then select QuickBooks Desktop Help.

3. Select Contact Us.

4. Give a brief description of your issue, then select Let's talk, and then choose a way to connect. Phone support may be limited due to volume.

You can check out this article for our most updated contact information and scheduled hours: Support hours and types.

 

Once you have the code, you can now enter it into the program.

Additionally, this link will direct you to another article that offers pointers on activating your account: Activate QuickBooks Desktop for Windows.  

 

Please keep in touch with me here so I can ensure you're able to activate QuickBooks. The Community will always have your back.

Need to get in touch?

Contact us