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ETET
Level 1

Update to the latest release of QuickBooks Desktop

I just clicked the current security update to Mac High Sierra, and subsequently the QB update when the window popped up.  Despite restarting/quitting etc, all I get is a window with sublimated content and most of the menu items above can't be clicked on.  I'm not running anything complex and everything's up to date (despite it being an old desktop), am I missing something obvious, or is there an easy fix?  I surely can't be the first to get this, thanks for input!

2 Comments
Anonymous
Not applicable

Update to the latest release of QuickBooks Desktop

Hi there, @ETET.

 

Welcome to the Community. I'm here to help share some additional information about updating QuickBooks Mac.

 

To ensure a successful manual update, you'll need to uninstall and reinstall the software.

 

Here's how: 

  1. Close QuickBooks.
  2. From the Finder menu (search bar) on the upper right corner of your screen, choose Go, then Applications.
  3. Uninstall QuickBooks for Mac by clicking the QuickBooks icon and dragging it to the Trash.
  4. Then, reinstall it to the latest version by going to QuickBooks Product Updates.
  5. Click [Change] to select your QuickBooks Desktop version.
  6. Click the Download button to download the installer file to your computer.
  7. Double-click the downloaded .dmg file.
  8. Drag the QuickBooks Desktop icon to the Applications folder to install.

You can check out this article for more detailed information: Update QuickBooks Mac Desktop.

 

If you need further help in going through the steps, you can always contact our Desktop Care Support for Mac. Here's how you can reach them:

 

  1. Go to https://help.quickbooks.intuit.com/en_US/contact.
  2. Select QuickBooks Mac Desktop.
  3. Choose a topic and click the Get Phone Number tab at the bottom.

This should help get you on the right track. 

 

Please let me know if you have other questions about the update. I'll be around to provide further help.

ETET
Level 1

Update to the latest release of QuickBooks Desktop

Thanks! 

 

(I was spiraling into despair and did the only sensible thing–I left the damned thing alone and went for a walk and later proceeded with pen and paper.  Computers, like beer and sauerkraut and black tea, just need a little time to steep.  The tech gods smiled and when I reentered the fray all my info was there, just in time for the tax man. )

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