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What does Unexpected user error. ( -13178 ) mean?

 
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QuickBooks Team

What does Unexpected user error. ( -13178 ) mean?

This is a new error in QBO which has been reported to our engineers, jlmconstruction2.

 

You'll get this error when trying to save an invoice using the Progress Invoicing feature. The suggested work around is to create an invoice from a regular estimate. To do this, you'll have to turn off Progress Invoicing first.

 

Here's how:

  1. Click the Gear icon at the top.
  2. Under Your Company, click Account and Settings.
  3. Click the Sales tab on the left panel.
  4. Click the Progress Invoicing section.
  5. Uncheck the tick-box.
  6. Click Save, and then Done.

I highly suggest that you subscribe to get updates on this issue. Just give us a call and we'll add you to the list of affected users. You'll receive an email when there's an available solution.

 

Here's how:

  1. Go to this link https://help.quickbooks.intuit.com/en_US/contact.
  2. Select QuickBooks Online.
  3. Click the Running your business in QuickBooks topic.
  4. Select the Customers sub-topic.
  5. Scroll down and click the Get Phone Number button.

Thank you for your patience. Please let me know if you need anything else.

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