Why are my dialog boxes unreadable using light gray on white on my Pixel 3a on Android 10?

Hi chinarut,

You'll want to uninstall and reinstall the to fix any display issue in your app.

To uninstall:

1. Select the Settings app from your app drawer or home screen.
2. Tap Apps & Notifications, then hit See all apps.
3. Scroll down the list until you find the app you want to remove and tap it.
4. Select Uninstall.

Once done, reinstall the app again. 

For future reference, you'll want to check payments made to IRS: Schedule C: Estimated Taxes.

Let me know if you have any other concerns about QuickBooks Self-Employed. I'll be around to help.

did you look at the attached screenshot?

this is not a display issue.

you are not using black as your font in this particular dialog box.

the rest of the app is fine.

We can reset your QuickBooks Online app, chinarut.

This helps us fix some unexpected data issues on QuickBooks. Let me guide you with these steps:

If you have an Android phone, here's how:

1. From the More option, select Settings.
2. Select Refresh Data.
3. Choose Yes.

Then, for iOS:

1. Tap the Menu icon.
2. Select Help & Feedback, and then select Refresh Data.
3. Select Refresh.

If you still get the same thing, I would recommend reaching out to our Phone Support team. They'll investigate this further. Please follow the steps below to do it:

On iOS:

1. Tap the + button.
2. Select Ask QB Assistant.
3. Enter Unreadable screen as your keyword.

For Android, just tap the chat bubble icon on any page, and then enter Unreadable screen.

I've also added these articles which talked about Mileage tracking for more information:

• Use automatic mileage tracking
• Mileage tracking troubleshooting guide

You always have me if you still need help in tracking Mileage.

Again, I'm going to ask you if you looked at my screenshot?

Why resort to such extreme measures for such an isolated issue?

The app works fine everywhere else.

Please kindly take time to understand the issue before suggesting a solution.

I've looked into the screenshots you attached, chinarut. 

Looks like that you're using the dark mode option for your QuickBooks Self-Employed app. For now, this display mode is not yet supported. It can be the reason why you see prompts as greyed out.

The troubleshooting steps provided by my colleagues above are ways on how to get rid of unexpected behavior within the app. We can try to switch to the regular mode first to check if the same thing happens. Then, follow the steps shared by @Adrian_A on how to reset the app's data for Android. 

Keep me updated on how this works. I'll keep an eye on your reply. 

ok if I understand correctly, QBSE does not support Dark Mode in Android 10 yet.

Do you plan to implement this support?

Thank you for a clearer answer.

That's correct, chinarut.

We don't have a specific time frame when the feature will be added, but I'll make sure to inform our product engineers about this.

You can always visit our blog here: https://quickbooks.intuit.com/blog/ to see what's new in QuickBooks Online.

I'm just a few clicks away if you have any other questions or suggestions. Thanks.