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Test8888888888
Level 3
posted
‎August 14, 2023 09:37 AM
last updated ‎August 14, 2023 9:37 AM

2 weeks later and still not able to create new inventory items when creating a new bill and QuickBooks apparently cannot fix

I contacted support 2 weeks ago as when I am entering a bill and I click on add new inventory item it does not populate my existing categories as it did before as it now only gives an option to create a new catagory. I received 2 emails the same day I called where they claimed to be working on it so after 3 days I called and they said they are still working on it and that other users are having the same issue. After 2 weeks I have no confidence that they will fix it which is so disappointing as I am paying $80 a month / $960 a year for the subscription vs. the desktop version where I paid about $300 a year on average buying 3x versions since 2005. So I am paying 3x times more for a product that is worse than the desktop version but also does not work as well. I was also sent an emails so I could take a survey but when I clicked on the link it opened a window saying the survey expired, was hoping to take the survey as maybe would get this fixed as I am not going to call again as that was a waste of time.

Am training on Fresh Books now to see how that looks and if anyone has any advice on another product that works and is not so expansive, I am all ears!

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6 Comments 6
JamesAndrewM
Moderator
Moderator
‎August 14, 2023 11:24 AM

2 weeks later and still not able to create new inventory items when creating a new bill and QuickBooks apparently cannot fix

Hello there, 

 

We are currently conducting an ongoing investigation into your concern. Please know that our engineers are aware of this matter and working on a fix. At this time, we recommend that you get in touch with our QuickBooks Online Support Team again. They can provide you with the latest update about your concern.

 

To speak with one of our experts from QuickBooks Online Support. Please follow the steps below to contact support:

 

1. Sign in to your QuickBooks Online company. Select Help (?).

2. Choose either tab: Assistant or Talk to a Human.

3. Search or click Contact Us.

4. Start a chat with a support expert.

 

You can contact us from Mondays to Fridays, 6 AM to 6 PM PT, and Saturdays, 6 AM to 3 PM PT.

 

You can also visit this article to know the specific ways to customize your reports: Common custom reports in QuickBooks Online.

 

For additional QuickBooks-related concerns, don't hesitate to post them here in the Community. We're always available and willing to lend a hand to your queries. Have a great day ahead.

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Test8888888888
Level 3
‎August 17, 2023 03:02 PM

2 weeks later and still not able to create new inventory items when creating a new bill and QuickBooks apparently cannot fix

I have already called support two times over the last two weeks and am not going to waste more time as they are just going to tell me they are working on it so how many weeks is it going to take to fix this? Also, will you bring back the desktop version back as it worked much batter than online at a fraction of the cost?

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Angelyn_T
Moderator
Moderator
‎August 17, 2023 04:02 PM

2 weeks later and still not able to create new inventory items when creating a new bill and QuickBooks apparently cannot fix

It's not the impression I want you to have when using the product, Test. Let me provide more details about this behavior.

 

Please be assured that our engineering team is already working together to isolate this issue and get a resolution as quickly as possible. Rest assured that new updates will be communicated to you via email.

 

On the other hand, QuickBooks Desktop (QBDT) subscription is always available for purchase. You can compare the different QBDT plans and pricing from these websites:

 

 

When you're ready to use the product, you can download and install it to your system.

 

However, if you want to download and use the desktop app version of QuickBooks Online (QBO), go to this website and click Download now to get started: Easier access to QuickBooks Online. Alternatively, you may follow the steps outlined here: Download and use the QuickBooks Online desktop app.

 

Moreover, you can run through the details from these article for more tips while working your inventory entries and vendor bills:

 

 

I'm delighted to be working with you today. You're always welcome to contact me again if you have further queries about your inventory data or other QuickBooks issues. Simply tap the Reply button, then leave a remark below. Have a good one!

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Test8888888888
Level 3
‎November 01, 2023 02:54 PM

2 weeks later and still not able to create new inventory items when creating a new bill and QuickBooks apparently cannot fix

This issues still have not been resolved and it has laterally been months. It take much more time to enter invoices with this glitch all the while I am paying $160/month for this service....what a joke!

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Test8888888888
Level 3
‎November 01, 2023 02:56 PM

2 weeks later and still not able to create new inventory items when creating a new bill and QuickBooks apparently cannot fix

Issue still not resolved months later so I continue to spend more time entering invoices with this glitch all the while paying $160/months. Intuit should issues refunds based on an inability to properly service, get their product to work!

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DHeraV
Moderator
Moderator
‎November 01, 2023 03:47 PM

2 weeks later and still not able to create new inventory items when creating a new bill and QuickBooks apparently cannot fix

I apologize for any inconvenience and frustration you have experienced with the ongoing issue of not being able to create new inventory items when creating a new bill in QuickBooks Online (QBO). While the issue was previously fixed, it seems that you are still encountering this problem.
 

To ensure a thorough investigation and resolution of this issue, I recommend reaching out again to our QuickBooks support. They have the expertise to further investigate the matter on their end and provide you with the necessary assistance in a secure environment. They will be able to address your concerns and work towards resolving the issue you are facing.
 

I understand your frustration and the impact this has on your workflow. I would appreciate it if you could provide an update by leaving a comment below. I'll be sure to follow up and offer the necessary help.

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