I understand the challenges this has caused you, Ami. Your concern is valid, and we'll take it to management to make our service better.
To investigate the issue of being unable to migrate your QuickBooks Online files and the cause of crashes or freezes, we recommend contacting our dedicated QuickBooks Online Support team. Our support representatives are equipped with specialized tools, including screen sharing, to take a closer look and determine the root cause of the problem.
To get in touch with our support team, here's how:
- Sign in to your QuickBooks Online company and select Help (?).
- In QB Assistant, enter the topic you need help with. You can also enter questions.
- Select Contact Us to connect with a live support agent.
- Choose a way to connect with us either Start a chat with us, Ask the community, or Call us.
Our support team is available from Monday to Friday, 6 AM to 6 PM PT, and Saturday 6 AM to 3 PM PT for Plus, Essentials, and Simple Start. Advanced support is available anytime.
You can refer to this article for more information on how to move your file from QuickBooks Desktop (QBDT) to QuickBooks Online (QBO): Move from QuickBooks Desktop for Mac to QuickBooks Online
Additionally, I have added this article that you can visit anytime to help you understand how your features and data move from QBDT to QBO: Learn how features and data move from QuickBooks Desktop to QuickBooks Online
Don't hesitate to reach out to us if you need further assistance or have further questions about migration from QBDT to QBO. The Community is always available to help. Keep safe.
