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Join nowDownloaded 2021 Desktop Premier Non Profit onto computer that already had 2016 on it. QB wanted to update old system onto new. We declined but our 2016 program completely disappeared. Any ideas?
This situation can be perplexing, but rest assured I'm here to help you through it, Marcia29.
When upgrading or installing a newer version of QuickBooks Desktop, the system will prompt give you an option to keep old software on your computer.
Since 2016 version disappear on your end, I'll share are a few steps you can take to address this issue. Firstly, try searching for the program on your computer to see if it can be located in a different directory. Here's how:
If the issue persists, you can download the installer from website. Then, reinstall the QuickBooks 2016 program.
As we strive to provide you with the best support possible, please remember that your follow-up questions are always welcome. Your satisfaction is our priority, and we are here to assist you every step of the way.
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