Access Denied

Hi there, @Platonic. I've got your back, and I'll ensure you get through this so you and other users can access the QuickBooks Online (QBO) company with ease.

I'd recommend we perform some basic browser troubleshooting to rule out the possibility of a web page issue. That said, you'll want to access QuickBooks through an incognito or private browser. You can use the following keys:

• Chrome: Ctrl+Shift+N
• Firefox: Ctrl+Shift+P
• Safari: Command+Shift+N

Once done, you'll want to try to access your company file again. If it works and you can access it without getting any error prompt, you can a proceed to clear your browser's cache. See this page for further guidelines: Clear cache and cookies to fix issues when using QuickBooks Online.

If the issue persists, you can also consider using other compatible browsers. Visit this article for more information: System requirements for QuickBooks Online.

In addition, here's an article in case you'd like to reset or change your company's login information in QBO: Reset or change your login information for QuickBooks Online.

You can also check this about managing users in QBO: Add and manage users in QuickBooks Online.

Our door is open 24/7 if you need further assistance accessing your QuickBooks, @Platonic. You can also reach out to me by posting here in the Community space. I'll gladly help you out again. Take care, and have a good one.

It has happened again. We are getting a captcha screen of "i am not a robot" when the user is inactive for a few minutes. It then continues to send a verification code to our emails to grant us access.

Thanks for getting back @Platonic_Leona. I want to resolve this issue as soon as possible. This way, your user can use QuickBooks and finish their tasks accordingly. 

Your user should not encounter this as the roles and permissions are active. I checked our reports, and there are currently no reported cases. With this, I'd recommend contacting our technical support team about this. They can review your account settings in a safe place to pinpoint the source of the issue. Once the permanent solution is available, our specialists will walk you through the implementation process.

Here's how: 

1. Go to the Help menu, then click Contact Us.
2. Type your concern in the box and tap Let's talk.
3. Choose either Get a call or Start a chat.
4. Complete the required data and submit the request.

Make sure to contact them within business hours to ensure a swift response.

However, check out these articles below to learn how to set the QuickBooks time duration and manage users: 

• Change the timeout duration in QuickBooks Online.
• User roles and access rights in QuickBooks 

I'll be around if you have other concerns about managing your users or transactions in QuickBooks. Post a reply, and I'll swing back into action. Keep safe.