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a3bplus
Level 1

Access issues into Quick Books Desktop

I was attempting to get into my Company file using the Admin Password that I would normally use.  However, it returned with a notice that it was the wrong password.  

5 Comments 5
Fiat Lux - ASIA
Level 15

Access issues into Quick Books Desktop

For your reference

https://quickbooks.intuit.com/learn-support/en-us/reset-passwords/reset-your-password-for-quickbooks...

 

Otherwise, you can purchase a 3rd party password reset service.

Anonymous
Not applicable

Access issues into Quick Books Desktop

You’re in the right direction for assistance with logging into your QuickBooks Desktop (QBDT) account, @a3bplus.

 

Since you’re certain that you correctly entered the password for your account, I suggest resetting it to rectify this matter. Please take note that you’ll need to confirm some security steps to proceed.

 

To reset your password with QuickBooks 2020 and later, here’s how:

 

  1. Select I forgot my password, in the Company Login window.
  2. Select an email from the dropdown list. Then, a token to reset your password will be sent accordingly. If you’re unable to see your email address from the dropdown, select Don’t see your email in the list above? And proceed with the onscreen instructions.
  3. Enter the code sent to your email.

 

Furthermore, you can visit this resource to see other options for resetting a password and check the steps of doing so, if you’re using QuickBooks 2019 and earlier: Reset your password for QuickBooks Desktop.

 

Let me know if you have more concerns about logging in to QuickBooks. I’ll be around the corner to lay a hand for help. Have a good one!

a3bplus
Level 1

Access issues into Quick Books Desktop

Hi Rose, 

Everything that you indicated I did no less than 10 times.  I never received an token to my Email accounts.  I attempted to have it sent to two different email addresses.  Again, never received an email back with the required token.  I was forced to use their Chat service.  Which was equally not helpful.  To say the service has been poor would be accurate thus far.  I was told that I should be hearing from another group with 1 business day.  I was forced to send my Co files to them, so that they can reset them.  I am in limbo right now.  I am not in the least bit happy with the service or the situation. 

a3bplus
Level 1

Access issues into Quick Books Desktop

Thanks for your input.  I read the processes presented by Intuit, as well.  The problem is they didn't work.  That's the problem.  

Fiat Lux - ASIA
Level 15

Access issues into Quick Books Desktop

@a3bplus 

Last resort, purchase a 3rd party conversion service as I mentioned earlier.

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