Accessibility Issues In Receipt Input Screens

I've got you covered, Mani. I'll walk you through the effective troubleshooting steps to ensure the receipt screen or window functions accordingly.

Before we proceed, can you specify which receipt transaction you're working with? Additionally, if you could provide a screenshot highlighting the issues you encountered, it would be helpful for me so I can understand and evaluate your situation more effectively.

In the meantime,  I recommend we perform some basic troubleshooting steps to see if it's related to your web browser. You can start by accessing your account using an incognito or private browsing window. Occasionally, problems can arise from browser issues such as a full cache or outdated files. An incognito or private window provides a fresh browsing experience, as it doesn't retain cookies, history, or cached data from previous sessions.

Please use the following keyboard shortcuts specific to your browser type:

• Google Chrome: Ctrl + Shift + N
• Mozilla Firefox: Ctrl + Shift + P
• Microsoft Edge: Ctrl + Shift + N
• Safari: Command + Shift + N

If the private browsing session works without issues, the next step is to clear your browser's cache to reset the system. This action refreshes the browser and helps resolve any lingering problems. Ensure to perform this on supported and updated web browsers recommended for the best performance with QuickBooks.

I’m here to assist if you have additional questions regarding QBO, Mani. Please share your thoughts or questions in the comments section below. Remember, the QuickBooks Community is available 24/7, providing a supportive environment for users seeking help with inquiries. The forum is always ready to provide guidance and support at any time of day or night. 

@Erika_K   RE: I'll walk you through the effective troubleshooting steps to ensure your time entries are calculated accurately.

The OP didn't ask about time. Did you even read the question? It's not complicated.

You didn't provide any effective troubleshooting steps.

It’s not a cache problem. I routinely clean all of that up. This is very clearly something happening on the quickbooks side. Regardless of keyboard or mouse usage, each selection from a drop down menu reverts the focus back to the first input at the top of the screen. This is best demonstrated in a screen share, it’s hard to document how the screen essentially refreshes itself after each selection. 

@Erika_K 

It’s not a cache problem. I routinely clean all of that up. This is very clearly something happening on the quickbooks side. Regardless of keyboard or mouse usage, each selection from a drop down menu reverts the focus back to the first input at the top of the screen. This is best demonstrated in a screen share, it’s hard to document how the screen essentially refreshes itself after each selection. 

Hello there, ManifestedConcepts. I appreciate your efforts to resolve the issue.

Since you've already finished the initial troubleshooting and regularly cleared them up, I suggest reaching out to our Support team. They can check this further and open an investigation ticket if needed.

Here's how to connect with us:

1. Click the Help icon located in the upper right-hand corner.
2. In the Help window, click Contact Us or Assistant.
3. Enter your concern, and select a way to connect with us.
4. Choose either Start a chat or Get a callback.

For their support hours, click this article: QuickBooks Online Support.

Also, I'll be sharing these resources that can help you track and record your receipt in QuickBooks:

• Upload your receipts to QuickBooks Online
• Email receipts and bills to QuickBooks Online

If you need further assistance with receipts or have any concerns about QuickBooks, please let me know. I'm here to help. Stay safe.