Account registartion

Hello there, Sultan.

I can see the urgency of registering your client's account to continue performing the different business tasks using QuickBooks.

Please know there's an ongoing investigation regarding the inability to register clients' accounts using QuickBooks Online Accountant. Our product engineers are carefully working to fix this matter immediately. 

Currently, we don't have the exact time for resolution. Hence, I recommend contacting our customer care support team. They can add you to the list of affected users, and you'll receive resolution updates via email.

Here's how: 

1. Sign into your QuickBooks Online Accountant company.
2. Select Help (?).
3. Go to the Search tab and select Contact Us.
4. Pick the topic you need help with or tap on Ask about something else, then type in your concern.
5. Click on Continue.
6. Decide how you would like to connect with our support.

Also, please observe the different support hours to ensure you can connect with them successfully.

On the other hand, you might want to scan this resource for an overview of how to keep track and update clients inside your company: Manage clients in QuickBooks Online Accountant.

Feel free to hit the Reply button for additional questions when registering an account or other related concerns in QuickBooks Online Accountant. We're always willing to help.

How long will it take for the investigation to be launched? And what are the approximate terms you can name? We fix problems within 1-2 months

Hello, Sultan.

Please know we understand the urgency of this matter and that this isn't the experience we'd want you to have when using QuickBooks Accountant Online. In this situation, it's best to contact our Customer Care Team since they have the tools to access your account in a secure environment and conduct further investigation to determine the root cause of the problem. You'll then receive an update from the team informing you about the necessary steps to resolve this. We'll input the steps below to get you going:

1. Sign in to your QuickBooks Online company.
2. Select Help (?) at the top right.
3. Select or type Contact Us.
4. Enter your concern, then select Let's talk.
5. Choose a Start a chat with a support expert.

Please ensure a successful connection by observing the different support hours.

On the other hand, you may want to take a look at this resource that provides an overview of how to effectively manage and update clients within your company: Manage clients in QuickBooks Online Accountant.

We are looking forward to having this resolved. Please let us know if there is anything else we can assist you with. You can leave a comment, and we will get back to you as soon as possible. Take care and stay safe.