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GeorgeIoak
Level 2

Account Register Does not Open

I'm running Premier, Manufacturing and Wholesale.

 

Today I tried to open a register and none of the accounts will open. I don't get an error message, it just doesn't open the window.

 

I can go to the write checks and step through old checks. I've run all of the tools to check for an repair any issues.

 

I even restored a backup from the other day and that behaves the same so it's something odd with Quickbooks and I'm not sure what or what to do.

7 Comments 7
GeorgeIoak
Level 2

Account Register Does not Open

I ran through the tools in Quickbooks Tools Hub and that initially didn't fix my issue. I then tried the installation repair tool and that did appear to fix the issue

BigRedConsulting
Community Champion

Account Register Does not Open

Yes, many people are suddenly seeing this. It does not appear to have anything to do with your company file. When a user sees this it happens in all their files.


On another thread, customers are posting that running QuickBooks with administrator privileges makes it work again.


To do this, right click the QB icon on your desktop (or start menu) and pick Run as administrator.

GeorgeIoak
Level 2

Account Register Does not Open

I also noticed last night that trying to access the help menu to contact support didn't work. There would be a long pause and then the program would crash. I just tried running as Administrator and accessing the help menu and I get the same crash:

 

image.png

 

It definitely seems like something major is broken and it's not related to a specific QB version or PC platform so I hope an update is coming very soon as I hesitate to do any work in QB for fear that a crash will corrupt the database.

Tom-Detroit
Level 2

Account Register Does not Open

I finally got things back to normal.  Here is what I did!  I first did everything they suggested data integrity, all the utility stuff and the file doctor etc-none of that helped) and spent time with them online, etc.  Finally,  I uninstalled QB,  rebooted... Then reinstalled my QB 2020 program; Then I ran the update to get to the most current version of everything.  I had it update everything even if I did not have the module including payroll etc.  I then opened my company file and Voila everything was back to normal.  Frankly,  I think something happened yesterday but all of my files are back to normal and I can also run financial statements too.  None of it worked anywhere yesterday!  Hope this helps the gang!  I tried it on different companies too and they all are OK!

 

Tom-Detroit

Tom-Detroit
Level 2

Account Register Does not Open

I had the same issue yesterday,  August 31,  2020.  I finally got things back to normal.  Here is what I did!  I first did everything they suggested data integrity, all the utility stuff and the file doctor etc-none of that helped) and spent time with them online, etc.  Finally,  I uninstalled QB,  rebooted... Then reinstalled my QB 2020 program; Then I ran the update to get to the most current version of everything.  I had it update everything even if I did not have the module including payroll etc.  I then opened my company file and Voila everything was back to normal.  Frankly,  I think something happened yesterday but all of my files are back to normal and I can also run financial statements too.  None of it worked anywhere yesterday!  Hope this helps the gang!  I tried it on different companies too and they all are OK!

Tom-Detroit
Level 2

Account Register Does not Open

I had the identical issue yesterday,  August 31,  2020.  I finally got things back to normal.  Here is what I did!  I first did everything they suggested data integrity, all the utility stuff and the file doctor etc-none of that helped) and spent time with them online, etc.  Finally,  I uninstalled QB,  rebooted... Then reinstalled my QB 2020 program; Then I ran the update to get to the most current version of everything.  I had it update everything even if I did not have the module including payroll etc.  I then opened my company file and Voila everything was back to normal.  Frankly,  I think something happened yesterday but all of my files are back to normal and I can also run financial statements too.  None of it worked anywhere yesterday!  Hope this helps the gang!  I tried it on different companies too and they all are OK!

Candice C
QuickBooks Team

Account Register Does not Open

Good Afternoon, @Georgeloak. 

 

Thanks for reaching back out to the Community. Since you've already tried to contact our Customer Support Team and wasn't able to because of the message in the screenshot you provided, then I recommend getting in touch with them differently.

 

You can contact them by using this link and filling out the information needed. After some time, you'll receive an email with one of our specialists ready to help. They'll have additional tools to help look further into your account to see what's making this occur. 

 

I want to make sure that you're able to get back to running your business. I'm only a post away if you need me. 

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