Hi there.
I can direct you to the right support for your situation.
If you have QuickBooks Payments and notice that a recent payment you accepted is on hold, this means that we need to review the payment.
You can read this article for more information: Why are my funds on hold?.
To get in touch with our Merchant Support Team, you can click on the Chat with us link in this article: Contact Payments or Point of Sale Support.
In case you need help with other task in QuickBooks Online, you can visit our general help topics page. Just type your concern in the search field and this page will route you to the related help articles, Community discussions, video tutorials and more.
You can also reply on this thread and I'll get back to you as soon as possible. Take care and stay safe.
