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Hello, @UA1005. Thanks for reaching out and sharing your concerns about the ACH transaction fees. I completely understand how concerning it can be to see unexpected charges, especially when they should be capped at $15.
As stated on the Payment Rates page, our QuickBooks pricing structure is set at 1% of the transaction amount, with a maximum fee of $15 per ACH transaction.
To help you resolve this issue promptly, I recommend contacting our payments support team. They have the expertise to investigate your account specifics and can take immediate action to address any discrepancies in your fees.
Here's how:
- Log in to QuickBooks Online (QBO).
- Navigate to the Help (?) button.
- Open the Search tab and click Contact Us.
- Enter your concern in the provided field, then select Continue.
- Choose to either Have us call you or Chat with us.
Our support hours are as follows:
- Solopreneur, Simple Start, Essentials, Plus: Monday to Friday, 6 AM to 6 PM PT, and Saturday, 6 AM to 3 PM PT.
- Advanced: Any time, any day.
Additionally, here's an article that can help you find answers to common questions about how QuickBooks Payments deposits work in QBO: Common questions about QuickBooks Payments deposits in QuickBooks Online.
We value your satisfaction and are confident that our support team will help clarify any confusion. Take care.
