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Budget Friendly Bookkeeping
Level 5

Adding a refund receipt within Banking Receipts

Using the "New" Receipts feature within the Banking routine, I have a refund receipt that was upload via cell phone app (by my client).  When trying to add a negative amount, a message appears saying 

Something's not quite right

You must specify a transaction amount that is 0 or greater.

 

My only other choice is  entering the receipt directly into the register or using the "+" Create option in the upper right corner, then manually adding the receipt image.  The only way to get the receipt is by right clicking on the image (while open in the receipts) and downloading it locally, then attaching it to the new transaction, after it is saved.  I found 2 methods to add this return:

1) Within the register, I would need to add the transaction first. Then edit the transaction after it was saved to add the image as an attachment.

2) Using the "+" create option, I would select "Create t Card Credit" and I can add the image that I downloaded previously, in the attachment section.

Bottom line, added steps are needed to take care of a simple matter which could have been handled within the "Receipts" routine.

1 Comment 1
IntuitLily
Moderator

Adding a refund receipt within Banking Receipts

Thank you for posting in the Community, @Budget Friendly Bookkeeping.

 

In QuickBooks Online, the system will recognize if the transaction amount entered is zero or greater. This is the same as entering other transactions through the Create button. 

 

I appreciate the choices you've provided in adding a refund receipt with the negative amount. Some users may also find this helpful.

 

Letting us know about this will also show our developers what they need to consider in future product updates. In the meantime, you can visit our blog to get the recent news and updates about what our Product Team is working on.

 

If there's anything else you need assistance with, do let me know. I'll be here to help. Have a great day!

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