"Adding Products and Services" is broken

Just to add. This behavior is identical using Chrome/Firefox/Edge browsers. 

Hard to believe such a visible product could be completely broken so early in the setup process.

Welcome to the Community, Jay404. I appreciate your detailed information.
 

Since your Add an item button isn't working as it should and files aren't uploading, I'd recommend checking your browser. It's possible this could have something to do with temporary internet files. Browsing applications store these types of records, but sometimes they can cause issues with certain webpages. You can open a private window and check to see if you're able to add items and import files.
 

Here's how to access incognito mode in some of the most commonly used web browsers:

• Google Chrome: Ctrl + Shift + N
• Mozilla Firefox: Ctrl + Shift + P
• Microsoft Edge: Ctrl + Shift + P
• Safari: Command + Option + P

If your Add an item button is working and you're able to import files while browsing privately, it's safe to say this problem's being caused by your browser. It can be fixed by clearing cached data and Intuit-specific cookies.
 

In the event it continues occurring while using incognito, you'll initially want to try switching to another browsing application.
 

Here's a list of supported browsers:

• Google Chrome
• Mozilla Firefox
• Microsoft Edge
• Safari 11 or newer

You can also check a browser's compatibility with your books by utilizing our browser health checkup tool. QuickBooks supports the current and two previous versions of browsers. If you find that you're using an older version, make sure to update it to its latest release. Steps for doing so can be found on the particular company's website.
 

In the event you've found no problems that could be causing this with your browser, I'd recommend using a different device and/or internet connection. If it continues happening on other devices and/or internet connections, you'll want to get in touch with our Customer Care team. They'll be able to pull up your account in a secure environment, conduct further research, and create an investigation ticket if necessary.
 

They can be reached while you're signed in.
 

Here's how:

1. Use the Help (?) icon.
   
2. Click Contact Us.
   
3. Enter a description of your situation in the What can we help you with? field, then hit Let's talk.
   
4. Select Start messaging or Get a call.
   
    

Be sure to review their support hours so you'll know when agents are available.
 

I'll be here to help if there's any additional questions. Have a wonderful day!

I am also unable to add products and services and this has taken a significant amount of time. Did you get this figured out? I've tried all the suggestions for fix and multiple browsers. Using on brand new Imac

Hi there, LittleNesi.

I appreciate all the efforts you've exhausted in performing the troubleshooting steps above. At this point, I'd recommend contacting our technical supports so we'll be able to look into your account and investigate the issue. Here's how to connect with us:

1. Go to the Help icon.
2. Select Talk to a human.
3. Enter "Talk to a human" again in the search bar.
4. Choose I still need a human, then click Contact us.
5. Select Get a callback or Send a message to start a conversation.

I've also attached an article that will help you in tracking your inventory products in QuickBooks Online: Set up and track your inventory.

Don't hesitate to reach out to me again with any concerns or questions you may have. Have a good one.