Admin Login pop-up not appearing

I’ll help you resolve this so this admin login will appear again, Joey.

There are several reasons why users encounter QuickBooks is marked as read-only error. A previous user may have saved the read-only status, and the system requirements aren’t met.

Removing the read-only attribute and making sure the requirements are enough to run QuickBooks can fix and avoid this error. I’ll show you how:

1. Right-click the company files that are available in the read-only format.
2. Go to Properties and then choose the General tab window.
3. Uncheck the Read-only box.

If the admin login didn’t appear and still you can't open any of your company files, you can run Quick Fix my Program from the QuickBooks tools to get this resolved.

Here’s how:

1. Close your QuickBooks account.
2. Download the most recent version of the QuickBooks Tool Hub, then save the file somewhere you can easily spot it.
3. Open the file you downloaded (QuickBooksToolHub.exe).
4. Pay heed to the onscreen prompts to install, then agree to the terms and conditions.
5. When the installation completes, click the icon on the Windows desktop to open the tool hub.

Then, performs the steps to repair your QuickBooks:

1. In the QuickBooks Tools Hub, select Program Problems.
2. Click Quick Fix my Program.
3. Try to open your QuickBooks and check if the admin login popup shows up.
   

You can also follow the troubleshooting instructions in these articles:

• Fix issues when QuickBooks has stopped working
• What to do if you can't open your company file in QuickBooks Desktop

If you need resources and tips to manage your company’s data, you can visit our Support page anytime to learn. It has more insights to handle your business essentials. Simply select QuickBooks for Mac in the Select a product section.

Please don’t hold back to drop a comment if you have any other questions or concerns besides admin login. I’d be glad to provide you further assistance. Take care always!

Hello Madelyn,

Thank you for the response. My program is a QB Desktop for Mac. The tools link if for Windows. Thanks.

Hello, Joey. 

Thanks for getting back to us. I'll point you to the right direction to help you fix the read-only company files issue. 

The Tool Hub is exclusive for the Windows version. Since none of the suggested steps are working, we would want to contact one of our support agents. 

They'll use their tools to take a look at the company files and fix what's causing it from being marked as read-only. To contact them, click on the Help menu then select Support. 

If we can't use the Help menu, we can utilize the Contact Us website to reach one of our agents: 

1. Go to https://quickbooks.intuit.com/learn-support/help/en-us/contact-us?product=QuickBooks%20Desktop.
2. Select QuickBooks Mac as your product. 
3. In the text box, enter something like "cannot log in" or "company files are marked as read-only."
4. Proceed with Continue. 
5. Select either the chat or the phone option.

Take note of the support availability times on the page to ensure your needs are catered timely. 

After resolving the issue with our support, do you need to check your data and see the current numbers on your books? We can create reports to do this.

A guide can be found here: Create reports in QuickBooks Desktop for Mac.

You're still welcome to post here if you have more concerns regarding QuickBooks Mac. I'll also help you out again if you have questions in recording a transaction or running a report. 

Thank you James. I just finished speaking with a customer service person who helped me resolve my issue.

Good day Joey.

I’m glad that our support was able to resolve your concern. Please know that you can always reach out to us whenever you need help.

If you need more information about managing your company, feel free to visit our Support page. It contains ways and tips to make sure everything is accurate and organized.

Have a great day, and keep safe!