Alerts for declined credit cards not showing on dashboard

Hello there, WilliamK.

I can see that you've posted a similar question here in the Community. My colleague has already responded with a solution. Let me share the link to the post so you can see the full details of the troubleshooting steps: https://quickbooks.intuit.com/learn-support/en-us/payments/no-more-alerts-for-declined-credit-card-p... 

For more details on how to configure email notifications for processed payments, check out this article: Turn on or off Customer Notification Emails for Recurring Payments.

In addition, you can bookmark the QuickBooks Payments FAQ guide in your browser for future reference. It covers a variety of payment-related topics, such as troubleshooting device issues, creating refund requests, and managing payment accounts, to name a few.

Feel free to visit the Community if you have other QuickBooks concerns or additional questions about the payments function. I'll get back to help you the best that I can.

Hi,

I'll follow up in that post to reduce confusion. Unfortunately the option to choose in step 6 does not exist to choose.

Thanks,

Bill