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Action Company
Level 2

All my Price rules quit working

We have been using QuickBooks online since March, actively using the price rules I set up during this time since then, everyday.  A couple days ago, the price rules quit working...any ideas?  Nothing has been changed, nothing changed etc. except the weekend!  I have price rules set up for every product category for wholesale since we have wholesale price and retail price.  Help!

Solved
Best answer August 05, 2021

Best Answers
DebSheenD
QuickBooks Team

All my Price rules quit working

I've got you covered, Action Company.
 

I'd suggest logging in to your QuickBooks Online account via a private window. This doesn't use the existing cache files, which makes it a good place to determine if this is a browser-related issue.
 

Here are the keyboard shortcuts:

  • Mozilla Firefox / Internet Explorer: Press CTRL Shift P
  • Safari: Press Command Shift N
  • Google Chrome: Press CTRL Shift N

Once signed, access your price rules. If you're able to do so, let's clear the cache of your browser. This helps remove its stored cache so QuickBooks will perform efficiently.

If private browsing doesn't work, I'd recommend using different browsers. They'll provide you the best and most secure experience with QuickBooks. For more details, see this article: System Requirements For QBO.

Aside from Price rules, you can also create Banking rules in QuickBooks Online. To know more about this, please see this article: Set up Bank Rules to Categorize Online Banking Transactions.

We're always here in the Community to help if you have other questions or concerns in managing price rules. Stay safe!

View solution in original post

3 Comments 3
DebSheenD
QuickBooks Team

All my Price rules quit working

I've got you covered, Action Company.
 

I'd suggest logging in to your QuickBooks Online account via a private window. This doesn't use the existing cache files, which makes it a good place to determine if this is a browser-related issue.
 

Here are the keyboard shortcuts:

  • Mozilla Firefox / Internet Explorer: Press CTRL Shift P
  • Safari: Press Command Shift N
  • Google Chrome: Press CTRL Shift N

Once signed, access your price rules. If you're able to do so, let's clear the cache of your browser. This helps remove its stored cache so QuickBooks will perform efficiently.

If private browsing doesn't work, I'd recommend using different browsers. They'll provide you the best and most secure experience with QuickBooks. For more details, see this article: System Requirements For QBO.

Aside from Price rules, you can also create Banking rules in QuickBooks Online. To know more about this, please see this article: Set up Bank Rules to Categorize Online Banking Transactions.

We're always here in the Community to help if you have other questions or concerns in managing price rules. Stay safe!

Action Company
Level 2

All my Price rules quit working

THANK YOU!  Clearing the cache worked...I can't thank you enough!

Action Company
Level 2

All my Price rules quit working

THANK YOU....clearing the cache worked! 

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