This is not the experience we want you to have, @ tbondw.
Our priority is to ensure that customers like you are satisfied at all levels. However, in this unprecedented time, we’re receiving high call/chat volume, hold times may be increased.
While you're for a callback from our phone support, can you share some details about your concern here? This isn't a private support page, rather a public forum. However, many users come here to ask general questions about navigating and working with the program. Also, there are lots of helpful people who'd love to share their best practices getting you and your business going in the right direction.
In addition, you can watch our video tutorials and QuickBooks Blog for tips and tricks to learn your way around QuickBooks. Lastly, for more detailed information about the support we offer at Intuit and its availability, you can browse this article: Support hours and types.
The Community always has your back and would also be happy to help with your questions as well. I’m just a few clicks away should you need anything.
