Anyone else have a total lack of customer service from Quickbooks? contant calling, using chat - all state will call you back but never happens.

We don't want our customers inconvenienced, Delawaretrashcan. Let me make it up to you.

Our live support has specific operating hours. Feel free to get in touch with them during those times so you can immediately get hold of an agent.

Also, the Community is available 24/7 to cater to your concerns. You can provide us with any details and we'll address them.
 

In the meantime, feel free to check the list of articles that might help your concern: QuickBooks Support.

You're always welcome to post in the Community. We're right here to assist you. Keep safe!

I have spoken to numerous reps, because they don't allow you to speak with the actual department you have an issue with, who tell me to do this, do that... which I do. Still to no avail!!! I was suppose to have a contact meeting with assisted payroll today and it was suddenly canceled saying there was no need, follow these steps... WHICH I HAVE ALREADY DONE A FEW TIMES!!! I am getting SO frustrated with QB. You guys are becoming just like every other corporate business, and you do not care about your customers!!!!!!!!!

Thanks for bringing this up in the QuickBooks Community page, @Sandyslo.

This isn't the kind of service we'd like you to experience. I'd also feed the same if I were in the same situation. With that said, let me take note of this and send it to the right department to improve our customer's experience. 

With regards to your payroll concerns, I'd be happy to assist you further. For me to better understand the issue, can you share more details about the problem? Any further info would be much appreciated. 

Please get back to us so we can help you in the Community space. Have a good one.