Anyone having issues with the QuickBooks online app? Mine isn’t loading properly.

Let's troubleshoot your QuickBooks Online (QBO) app to resolve the issue with your dashboard not loading properly, wiltonj2002.

The problem you're having, where your dashboard isn't loading properly, can be caused by your app's cache. In the meantime, I suggest clearing your app's cache to free up space and improve performance.

Here's how to clear the app's cache on your iPhone:
 

1. Tap on the Settings icon and then choose General.
2. Click on iPhone Storage and choose the QBO app.
3. Tap on Offload App to remove the app and its data temporarily, or tap on Delete App to remove the app and all its data permanently.

For Android:

1. Go to the Settings app on your device.
2. Scroll down and select App or Applications.
3. Find the QuickBooks app and tap on it.
4. Select Storage and then tap on Clear Cache.

Additionally, please ensure that your QBO app is updated to the latest version from the App Store (iOS) or Google Play Store (Android). The mobile app updates automatically as long as you have an internet connection, syncing with the latest information from the server.

I've also included an article to provide you with a general overview of what the app can accomplish. You can explore the software in this way: QuickBooks Online app overview.

If you have any further questions about QuickBooks, feel free to respond to this thread.

Hi Wiltonj2002, 

I just wanted to follow up to check if the resolution we provided helped resolve your issue.

Please let us know if everything is now working as expected or if you’re still experiencing any problems.

We’ll be glad to assist further if needed.

I followed your guidance and I am now able to create invoices, however the dashboard is still not loading the same. The quick links are missing. I am able to navigate to long way around to accomplish what I need to do. 

Thanks for following up with us, @wiltonj2002.

How's your day going so far? I hope all is well.

I'm happy to see that you're able to create invoices after using the steps my colleague provided above. 

You stated you no longer see the quick links. Would you mind sharing a screenshot of your dashboard? This way, I can get a good visual of what you're seeing. Once I review your screenshot, we can take it from there with additional troubleshooting steps if needed. 

I look forward to your reply. Please don't hesitate to let me know if you have any additional questions or concerns. Chat with you soon!