Ask BillPay to contact vendor for ACH details

I can see the urgency in setting up the vendor's ACH details in your account, Jennifer1029. Let me share all the input to help you manage their information when utilizing QuickBooks BillPay.

For seamless payment processing with your vendors, QBO recommends obtaining their ACH details manually into your file. You can safely enter their data within the program to secure sensitive information or invite them to personally enter their details. To do this:

1. Sign in to your QuickBooks Online account.
2. Navigate to the Pay Bills online page by the following:
   • Select + New. Then Pay Bills Online.
   • Selecting the Bill Pay Online dashboard widget.
   • Selecting the Expense tab, then Pay Bills Online.
3. To set up a vendor with open bills, select Set up Bank Transfers within the same line as the Payee.

In the meantime, I recommend submitting your valuable suggestion directly to our product engineers to allow QB BillPay to collect ACH information from your vendors. Rest assured that we'll roll out updates on our website once available. Here's how to submit feedback:

1. Go to the Gear icon and select Feedback.
2. Enter your product suggestions or feedback.
3. Then, click Next to submit feedback.

Moreover, I'm also adding these resources for managing bill payments within the program:

• Learn about QuickBooks Bill Pay
• Online Bill Pay - Automate Your Bills Today

Keep in touch if you need further assistance managing vendor details and paying bills via ACH. I'll be on this thread anytime you require additional help. Take care.

@Jennifer1029 

You should sign up for a free Melio account to integrate with QBO and keep using their "Ask vendor for  payments details) feature.

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You can also get $100 cashback to pay the first bill.

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Thanks for perfectly making my point about the copy-paste bot support. Of all the services I deal with on a regular basis, Quickbooks tech support/customer service has got to be the worst. If there was a better alternative for my bookkeeping, I would migrate there in a heartbeat.

Perhaps you could contact your colleagues and make the "valuable suggestion" on my behalf? A bill pay service should make it seamless and secure to obtain payment details from the payee. Full stop.

On a related note, it was ridiculous to wait a few days to have my bank account verified to use QB BillPay when that same account has been verified and used with Quickbooks for years. The support response of "that's for Online and not for BillPay" gave me a migraine. To the customer, it's all Quickbooks. One of the reasons to use this software is for its integration with multiple functions, which is moot when you divide it up like that.