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tytheguyservices
Level 1

At least twice a week I cannot track mileage on the app because it gets stuck on a screen saying "Finishing Up, we are refreshing data" Anyone find a work around?

 
1 Comment 1
IrizA
QuickBooks Team

At least twice a week I cannot track mileage on the app because it gets stuck on a screen saying "Finishing Up, we are refreshing data" Anyone find a work around?

We appreciate you sharing the message prompt as you track your mileage, tytheguyservices. Let's clear the app and restart your mobile device to fix this.

 

Since you've mentioned that you're encountering a message prompt as you use to track your mileage in the mobile app, I recommend performing these troubleshooting steps first:

 

Here's how:

 

For iOS:

 

  1. Go to Settings, then click General.
  2. Press iPhone Storage, then find the QuickBooks Online app.
  3. Click Offload App.

 

For Android:

 

  1. Go to Menu ☰, then tap More Options
  2. Select Settings, then Refresh Data.
  3. Click YES to confirm.

 

Once done, restart your device and reopen your QBO mobile app to double-check.

 

If the issue persists, let's uninstall/reinstall the app. For detailed steps on how to do it, please refer to this article: How to download the QuickBooks Online mobile app.

 

Refer to this article for further details regarding clearing your app's cache: See your latest data in the QuickBooks Online app.

 

Please let me know if you have additional questions regarding tracking your mileage, tytheguyservices. We're always here to help you.

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