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TaylorHeating
Level 3

Automatic Logout

I love how QBO will log you out after an hour idle, or 90 minutes idle....even though in preferences you choose 3 hours

2 Comments 2
JeveeAdvin__la
QuickBooks Team

Automatic Logout

Hi Taylor. I know how challenging it is to deal with the auto log-out issue while working on your account, but I can give you an idea on how to fix it.

 

The browser uses a cache for efficient loading of QuickBooks. Overtime it gets outdated, so you have to remove them to avoid possible viewing and performance issues with QBO.


To do that, return to your default or normal browser and clear its cache. Please select the appropriate link below:

 

 

Once done, you need to restart your browser and sign back into QuickBooks account to refresh the system. You can also use another supported browser as an alternative.

For future reference, you can check this article on how to manage your company details: Change your business name, contact info, or EIN in QuickBooks Online.

If you have any more questions and concerns, you can always comment below. I'm around to help.

FishingForAnswers
Level 10

Automatic Logout

@JeveeAdvin__la  You mean the kind of efficiency that allows your program's most important pages to average around 10 second loading times?

 

Is that the efficiency you mean?

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