Thanks for getting in touch with the Community, Chrissy17. I appreciate your detailed information.
Since the back up is failing, I'd initially recommend troubleshooting with your Verify Data utility. This identifies known issues within company files and informs users if their Rebuild Data option needs to be utilized afterwards.
Here's how it's used:
- Click Window, then Close All.
- In your top menu bar, go to File.
- Choose Utilities.
- Select Verify Data.
In the event its results show a "Your data has lost integrity," message, this indicates there's damage in your file. You can use the Rebuild Data tool to fix it. For specific errors, there may already be a resource for them on our support site.
If it displays a "QuickBooks detected no problems with your data," notification, or you've searched our help articles and didn't find any existing resources about the specific error it displayed, you can move on to troubleshooting with our QuickBooks Tool Hub.
Here's how:
- Close QuickBooks and download a copy of the utility's most recent version, then run it.
- Follow along with your on-screen steps to complete installation and agree with our terms and conditions.
- Once it's installed, double-click its icon to open the tool hub. If you can't find your app, perform a search in Windows for "QuickBooks Tool Hub" and select the program.
- Access your Company File Issues tab and use the Quick Fix my file and QuickBooks File Doctor tools to troubleshoot your company file. In the event you need additional assistance, choose File Dr Help.
In the event you're working with Intuit Data Protect, you'll want to follow the troubleshooting processes in our Files did not backup because they were open article.
If you've tried all of the recommended troubleshooting, but your back ups continue failing, you'll want to get in touch with our Customer Care team. They'll be able to pull up the account in a secure environment, conduct further research with you, and create an investigation ticket if necessary.
Please feel welcome to send a reply if there's any questions. Have an awesome Friday!
