back up

Thank you for connecting with the QuickBooks Community, Kohler! This is indeed very interesting. Did you happen to get any error messages? In the meantime, let's run the IDP Diagnostic tool to help identify a case for this issue. Here's how:

1. Right-click the IDP icon in the Windows System Tray.

2. Select About Intuit Data Protect.

3. Press and hold the Ctrl + F2 keys on your keyboard.

4. Choose Run Diagnostics.

Please keep me updated with the results you got! I will be looking forward to your reply! See you soon. 

I did what you said and the diagnostic was all successful.  I then received another email this morning.  As you can see the back up was at 2:51 pm today.  I am writing this to you at 9:16am today.

Hi Terri Kohler,
 
Your Intuit Data Protect backup at 2:51 PM on Tuesday, October 14, 2025 failed.
 
Issues reported include:
•   Backup could not be completed because it ran out of disk space To successfully backup you need to ha... 


Open Intuit Data Protect to view details on this backup and resolve the issues causing the failure. Your next backup is scheduled to run at 2:51 PM on Wednesday, October 15, 2025.
 
Thanks,
 
Intuit Data Protect team

Hey there, @kohler. 

Thanks for reaching back out and giving us that information. 

With the details you gave, I recommend contacting our Customer Support Team for further assistance. They'll be able to review your account and see what the time is wrong on these messages and what the next steps should be. Here's how: 

1. Go to the Help menu. 
2. Press the QuickBooks Desktop Help option. 
3. Click the Contact Us button. 
4. Enter your question and hit Let's talk. 
5. Scroll down and choose to Get a callback. 

Please keep us updated on how the call goes. We want to ensure that you get this taken care of as soon as possible. Have a great day!