Has anyone had an issue with migration from Desktop to QBO and finding out you've been given a new customer account in an "advanced trial" platform. Our business has used desktop for over a decade upgrading annually and decided at the beginning of year to move to QBO to facilitate integration with our operating platform. We signed up and paid a year in advance for the Essentials package, received a detailed email regarding migration which was followed to the letter by myself and our IT department. Migration was successful, only to find out we were migrated into a completely separate account with and into an advanced trial platform. We contacted customer support immediately and they recommended we stay in the advanced trial version until it expired but they could not guarantee if we downgraded to the Essential package that our data would be intact! Mind blown!
We did downgrade, keeping our decade old QB account and were told we would be refunded the full annual subscription we had already paid and then charged more monthly for the Essential version. The refund was sent prorated for the week we did not use in the account I did not open!
Would love to know if anyone else has experienced the same issue and what steps they took to resolve it.
