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I'm trying to reconcile my credit card statement. I have a credit on the statement from a purchase made in a previous month. I cant get the split transaction to balance out because of the credit. How do I balance out the credit?
Good Afternoon, @Julie200.
I hope your day is going well so far. To properly assist you with this reconciling issue, can you provide some additional details on this matter? Once I've received some more information, then I'll be able to determine the best solution for your business.
In the meantime, you can check out these articles that can give some insight into reconciling and split transactions:
Categorize and match online bank transactions in QuickBooks Online
Fix issues when you're reconciling accounts in QuickBooks Online
I want to make sure that you're able to get back to running your business as soon as possible. I'll be back around shortly.
I'm splitting out the transactions from my credit card line item to categorize them, while reconciling my account. I have a credit (on my statement) so my total is different than the total in QB. I cant get the transaction to balance out.
Hi Julie200.
Thanks for stopping by. What I recommend is creating a credit memo, applying it, and then reconciling the account. Follow these steps:
Create Credit memo:
Manually apply the credit memo:
When these steps are completed, you will be able to reconcile your account as it should now be balanced.
If you have any other questions, feel free to post below. Thank you and have a nice afternoon.
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