Banking - Need help reconciling a split transaction expense

Good Afternoon, @Julie200. 

I hope your day is going well so far. To properly assist you with this reconciling issue, can you provide some additional details on this matter? Once I've received some more information, then I'll be able to determine the best solution for your business. 

In the meantime, you can check out these articles that can give some insight into reconciling and split transactions: 

• Categorize and match online bank transactions in QuickBooks Online

• Fix issues when you're reconciling accounts in QuickBooks Online

• Learn the reconcile workflow in QuickBooks

I want to make sure that you're able to get back to running your business as soon as possible. I'll be back around shortly. 

I'm splitting out the transactions from my credit card line item to categorize them, while reconciling my account.  I have a credit (on my statement) so my total is different than the total in QB.  I cant get the transaction to balance out.  

Hi Julie200. 

Thanks for stopping by. What I recommend is creating a credit memo, applying it, and then reconciling the account. Follow these steps:

Create Credit memo:

1. Select + New.
2. Select Credit memo or Give credit.
3. Enter the customer’s name, then fill out the required fields:
   1. Date
   2. Products/service items
   3. Quantity
   4. Amount
4. Select Save and close.

Manually apply the credit memo:

1. Select + New.
2. Select Receive payment or Receive invoice payment.
3. Enter the customer’s name, then fill out the required fields:
4. Note: Make sure you choose the same customer or project you selected in the invoice.
   1. Date
   2. Memo (optional)
5. Leave the fields Payment method, Reference no, Deposit to, and Amount received blank.
6. In the Credits section, select the credit memo from Step 1. Then, in the Payments column, enter how much credit your customer want to use.
7. Make sure the total to pay (if any) is correct after applying the credit memo.
8. Select Save and close.

When these steps are completed, you will be able to reconcile your account as it should now be balanced. 

If you have any other questions, feel free to post below. Thank you and have a nice afternoon.