Barcode Scanner issues with Creating an Invoice

NOSgu · ‎February 14, 2020

So our company is just starting out with QuickBooks Enterprise Solutions: Accountant 18 and when we first started with QuickBooks Desktop 2016 before it updated to Accountant 18, our barcode scanner had no problems scanning multiple items into a single invoice. Since we were still adding items into our inventory, we had not used the scanner for a while since then.

The problem now, as we are about to officially launch, we tested the barcode scanner for creating an invoice during training, and every time we scan ONE item, the invoice will automatically "Save & Close". When we open that invoice to try scanning another item into another line, a message will pop up saying we made changes to our invoice and asks us to save changes. After clicking yes, it will save & close again. This is such a tedious task and like mentioned, had never been like that at the beginning. Is anyone else having this issue? Please help.

Adrian_A · ‎February 14, 2020

Let's check if the barcode scanner is compatible with QuickBooks, NOSgu.

We'll have to make sure that the scanner supports EAN-13 and Code-128 barcodes. Then, it produces a single carriage return at the end.

Afterwards, let's test the scanner. This helps us identify if QuickBooks will recognize your USB Scanner. Here's how:

Download and run the Barcode Scanner Tester.
Enter the sentence shown in the tester.
Select the second text field, then use the scanner to scan any barcode.
Select Test, and then Next.
If it's compatible, you'll see a success message.

If it meets the requirements, yet you still encounter the same thing, it would be best to reach out to our support team. An agent will take a look at your program and investigate this further. Let me show you how:

Select QuickBooks Desktop Help from the Help menu.
Click Contact Us.
Enter Barcode Scanner as a keyword, and then Continue.
Select either Start messaging or Get a callback.

You can also browse set up and use barcode scanning for more information.

Don't hesitate to tag me if I can be of any assistance.

NOSgu · ‎February 14, 2020

Hi Adrian_A,

So the scanners we currently have are the KKMOtech 1D 2D Imaging QR USB Barcode Scanner & the NADAMOO BF0022 Model: YHD-3100 Barcode Scanner Expert, both of which seem to support both EAN-13 and Code-128 barcodes.

We tried downloading the Barcode Scanner Tester, but an Error poped up saying the following:

"QuickBooks Enterprise directory doesn't exist at C:\Users\admin\AppData\Local\Intuit\Quickbooks Enterprise Solutions 13.0\"

What should we do moving forward?

Adrian_A · ‎February 14, 2020

I appreciate you for trying the steps above, NOSgu.

At this time, it would be best to reach out to our Phone Support team. They are the best support that can investigate this further.

You can follow the steps shared above on how you can contact us.

I'm always around if there's anything that I can help!

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Barcode Scanner issues with Creating an Invoice