Great having you join us here in the Community, @Anonymous. I'll take care of this query about you concern with QuickBooks Online.
You’ll want to check if your subscription is still active. This way, we can isolate a possible root cause of your concern.
1. Click the Gear icon at the upper right corner.
2. Select Account and Settings.
3. Choose the Billing and Subscription tab. From there you'll see if it’s active or not.
If your QBO account was deactivated, please check this article on how to reactivate it: How to resubscribe or reactivate QuickBooks Online. Then, update billing info for Bill Pay in QBO.
If your account is active, there are times that an issue like this occurs when we encounter a browser-related issue. We can fix this by running some basic troubleshooting steps.
I suggest performing the steps through a private window. It's the best place to check browser-related issues while working with QuickBooks. To save you time, use either of these keyboard shortcuts:
In addition, you may want to check this article for more details about entering bills and record bill payments in QBO.
Get back to me here if you have further questions about the information above. I'd be more than happy to answer it for you. Have a nice day.
I want to make sure you can process invoices and receive payments in QuickBooks Online (QBO). I'd like to redirect you to the best support group available to get this addressed right away.
Clearing your browser's cache should fix this unusual issue. Since it didn't work, I recommend reaching out to our QuickBooks Support Team. This way, they can further investigate this matter and provide additional troubleshooting steps to get this resolved. They can also create an investigation ticket if other users are experiencing the same. To reach them, you can follow the steps below:
Once everything is fixed, you may want to view all your sales transactions made in QuickBooks. You can go to the All Sales page and review them from there.
Our doors are always open to help you again if you have any other concerns or follow-up questions about creating invoices and receiving payments. I'll be around to provide further assistance.