BEWARE! Custom Transaction Numbers

This is not the experience we want you to have, MRusty. Let me direct you in the right direction for support regarding this issue.

I can see that you've already contacted our support team and have an open ticket regarding the matter. However, I encourage reaching out through our chat or phone support again. This way, they can check the status of the ticket, help you further, and route you to higher-tier support if need be.

Here are the steps to contact us:

1. Go to the Help (?) menu, then click Contact Us.
2. Enter a brief description of your concern and select Continue.
3. Click Contact Us and choose a way to connect with us:

• Start a chat with a support expert.
• Get a call back from the next available expert.

Please check out our support hours to ensure we can address your concerns promptly.

In addition, you can refer to this article to learn how to personalize your sales forms: Customize invoices, estimates, and sales receipts in QBO.

Comment back to the post if you have any QuickBooks-related concerns. I'm always here to help.

I appreciate the useless AI response, but it really is useless.  The last agent I talked to wanted to close the ticket because they had told me the issue was being worked on.  I told them, "You can not close the ticket because the issue has not been solved.  When you fix your program you can close the ticket.

Besides.  Users need to know about it.

In order to artificially keep their dismal support numbers up, Intuit closed the support ticket without fixing the issue.  Very telling about how they view customer support...(along with the "?" after "Sincerely")
__________________________________

Hello xxxxx,

Good Day!

I am sending you this email to confirm that with our deepest intent to resolve the issue you are experiencing right now, we have attached your account to the list of affected users under INV-109257: Custom Transaction Number is OFF but there is still a field to input the invoice number when creating an invoice and would therefore be worked on by our product engineers from this point onward. Though a turnaround time cannot be declared yet, please be assured that resolving this matter for you is our top priority.

In line with that, there are no pending resolution/troubleshooting item for us to try, thus this case conversation will be tagged as closed. Note that closing this case conversation does not mean that your issue will not be worked on as, it has already been attached to the priority list. Should you have any questions about this, please refer to the case number: 15122243272.

There will be an email notification sent out once there are updates on the investigation. If no emails are received, it only means that there are no changes yet based on the last update which we already discussed.

Thank you for being the best part of Intuit Accountant Care! We are glad to be of service.

Sincerely,?

Nida
QuickBooks Customer Care