Bill pay links

Thanks for reaching out to the Community, Jane771.
 

To verify my understanding, did you try updating your bank account listed on the payment record, in Bill Pay, or on your transaction in the General Ledger account's register?
 

Changing an account on a transaction can usually be done from the register it's within. Since it's currently in one of your General Ledger accounts, I'd recommend opening that account's register, locating the transaction record, and editing it there.
 

Here's how:
 

1. In your left navigation bar, go to Transactions, then Chart of accounts.
2. Locate the account you're working with and click its View register option.
3. Find your transaction.
4. Hit its record to expand the view.
5. Press Edit.
6. Make any necessary changes, such as assigning it to your appropriate account.
7. Select Save.
   
   

I've also included a couple detailed resources about paying bills and working with your chart of accounts which may come in handy moving forward:
 

• Learn about QuickBooks Bill Pay
• Learn about the chart of accounts

If there's any additional questions or information you'd like to provide, I'm just a post away. Have an awesome Wednesday!

That does not work when you use the actual bill pay feature- meaning you send vendor payments ach through QBO. 

we sent ach’s through QBO. linked it to the right physical bank but then QBO recorded it to the wrong bank and now won’t let us change it. 

That works for regular bill pay. I am talking about sending achs through qbo to pay the bills. 

@Jane771 

Consider to signup for a free Melio account to integrate with QBO and pay one bill of $200 or more. Did you encounter the same problem?

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I recognize the need to post the payment to the correct account, Jane771. I know how you can move the transaction to keep your record accurate. Let me share the detailed steps to address your concern.

If the bank linked with Bill Pay is connected to QuickBooks Online, we can transfer transactions posted on the wrong account from the banking page. This way, we can move them to the appropriate one.

Here's how:

1. Head to Transactions, then Bank transactions.
2. Ensure selecting the tile for the bank or credit card account that transactions came from.
3. Choose the Categorized tab and locate the payment.
4. In the Added or Matched column, click on the blue transaction link.
5. Update the account for each item on the transaction from the Account dropdown. Please note not to change the Payment account to avoid messing up your record.
6. Select Save and close once finished.

However, I recommend contacting our Customer Support Team if the issue persists during their support hours. They have all the necessary tools and expertise to help you update the account for your bill payment. You can reach QBO support if you have QuickBooks Bill pay. If you're using Bill pay services powered by Melio, you can also contact their customer service for assistance.

Moreover, you can let the software automatically match transactions made through QuickBooks Bill Pay. This feature can increase the accuracy of your books while saving you time.

On the other hand, you can scan this material for guidance on reviewing your transactions to ensure they match your actual bank and credit card statements: Reconcile an account in QuickBooks Online.

Inform us in the Community if you require further assistance when categorizing bill payments or other related concerns in QuickBooks Online. We're here to help.

@SIAB 

Please refrain from providing affiliate links in your Community responses. This is a violation of our Community Terms of Use.

Thank you for your understanding!

@MonicaM3 

I put the cashback link in my user profile so it won't appear in my responses again. Thanks for the reminder!