Bill Pay Set-up Problem

dagonis · ‎October 05, 2023

I have encountered a problem that is preventing me from setting up bills. When I enter the pay amount for the bill, and then drop down to the line item area to add the expense account details, the figure I entered at the top of the bill does not drop down to the transaction line where you enter the expense account to pay from. When I manually enter the amount that is an exact match to the amount entered in the bill area at top, the system still tells me the amounts don't match so it won't let me process the bill so it can be set up for cutting the check.

I rebooted my computer, but the erroneous error message still comes up preventing me to finalize the bill to get it paid. I've used QB for over ten years and have never had this problem.

Any suggestions?

BigRedConsulting · ‎October 05, 2023

Intuit admits to the issue, to not testing their changes properly, here:

https://quickbooks.intuit.com/learn-support/en-us/other-questions/when-entering-a-bill-the-amount-do...

View solution in original post

BigRedConsulting · ‎October 05, 2023

I suspect the amount is copied to the Items tab and then you're also adding amount on the expense tab.

This seems to be a bug introduced in the latest release of your QuickBooks version, along with a few others reported here.

Not sure what's going on with that, but Intuit seems to have stopped testing their changes effectively. Hint for Intuit: Releases are supposed to reduce the number of bugs, not increase them. Especially when you're foisting them on users, forcing the updates.

BigRedConsulting · ‎October 05, 2023

Intuit admits to the issue, to not testing their changes properly, here:

https://quickbooks.intuit.com/learn-support/en-us/other-questions/when-entering-a-bill-the-amount-do...

dagonis · ‎October 09, 2023

Thank you for the info provided. I was able to follow the work around and get my bills set up and paid. Reversing the order for bill set up and putting the amount in the expense line first did cause the figure to auto-populate to the top section of the bill, causing the figures to balance. Thanks for your feedback. Big help!

Dee

dagonis · ‎October 09, 2023

Thank you for the feedback provided. The work-around helped me get bills set up and paid successfully.

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Bill Pay Set-up Problem