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C
cpalmer
May 19, 2020
Question

Billing Rate Levels

  • May 19, 2020
  • 1 reply
  • 14 views

Is there a way to edit or delete old Billing Rate Levels?  I guess I have hit our max of 100.

1 reply

K
Kendra H
May 19, 2020

Good afternoon, @cpalmer. 

 

Thanks for taking the time to visit the Community. I'd be happy to help with accessing the billing rate levels. 

 

There are just a few steps to access the billing rate levels in QuickBooks Desktop: 

  1. Go to the List menu. 
  2. Select the Billing Rate Level List.

 

From there, you can edit your billing rate levels. For more information, you can use the following article about this feature, and how to create and assign them to your employees and vendors: Set up custom rates or prices for employees, vendors, or customers. 

 

Please feel free to comment below if you have any more questions or concerns. I'm always here to help!

 

 

C
cpalmerAuthor
May 19, 2020

Thank you for your reply.  However, I do not have Billing Rate Levels in my List menu.  I use Enterprise..does that make a difference?  Currently, the way I set up Billing Rate Levels is through my Employee menu.  Enter in to edit an employee, then Additional Information, then Billing Rate Levels.  I can create a custom Billing Rate Level here, but the problem is that I cannot access it later to edit or delete it, so when the rate changes, I have to create a New BRL.  Plus when an employee terminates and I inactivate them, it does not take out their BRL.  I am maxed out at 100 and now cannot change or add BRL.  Any suggestions?

A
AileneAModerator
Moderator
May 20, 2020

I appreciate the additional information you've given, @cpalmer. I've replicated in my end and the Billing Rate Levels is available in QuickBooks Enterprise. To isolate this case, we can fix this by performing the Rebuild utility tools in QuickBooks Desktop. 

 

This way, it'll return to its default order and automatically fixes minor company file data issues. Though, you need to back up your data first before performing these steps below to save your company data if file damage occur.   

 

Let me show you how:   

 

  1. Click the File tab at the top. 
  2. Select Utilities from the drop-down option. 
  3. Choose Rebuild Data. 
  4. Click Ok on Rebuild has completed.   

  

 

After rebuilding data, we can close and reopen your file to revamp it.    

 

However, if the issue still persists after doing the steps above, I recommend getting in touch with our Customer Care Team. This way, we'll be able to pull up your account in a secure session then run a series of tests to rectify the underlying issue.  

 

Before doing so, please check out our support hours to ensure that we address your concerns on time. 

 

Here's how to connect with our Customer teams: 

 

  1. Sign in to your company account, then click Help.
  2. Choose QuickBooks Desktop Help.
  3. Hit Contact Us. 
  4. Enter the question in the description field, then click Search. 
  5. Select either Message Us or Call Us.      

 

 

 

 

 

 

Just a heads up, we have limited staffing and have reduced our support hours to 6 AM-6 PM PT Monday-Friday due to COVID-19. We will resume normal hours as soon as possible.    

 

Please let me know how it works. I want to make sure that everything is taken care of. I'm here to provide any additional assistance if needed. Have a good one!

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