Hello everyone,
The Issue: In the U/M dropdown, we are normally given two distinct options when switching units:
- Option 1 (Convert): Recalculates the quantity (e.g., changing 1 Case to 12 Each).
- Option 2 (Change): Keeps the quantity as-is (e.g., changing 1 Case to 1 Each).
The Bug: Clicking either option now results in a recalculation. Even when I explicitly click the option to "Change" (Option 2), QuickBooks executes the "Convert" logic. There is currently no way to simply swap the unit label without the quantity jumping.
Confirmed Testing (Proving it is a program bug):
- Multiple Builds: Happening on R18_60 and R16_66.
- Clean Sample Files: I reproduced this in a brand-new QuickBooks Sample File, so it is NOT caused by company file damage.
- Multiple Environments: Tested on Windows Server and a separate Windows 11 PC with the same result.
- Troubleshooting performed: I have already tried Toggling UOM preferences, running Verify/Rebuild (multiple times), and resetting all "one-time messages."
Is anyone else experiencing this? This feels like a "regression bug" where the menu selections were accidentally linked to the same command in a recent background update.
Intuit Team, please acknowledge and provide a fix or a timeline for a patch.
