Is anyone else having issues with the camps website? First off in my QBD 2021, says I have to resubscribe to payroll, when log on to camps, it states the same thing, when select option of resubscribe, error message that it's unable to preform....WTF, this has been going on for awhile and I now have a client on 2022 and I can't even get the version???? per chat they stated there is an ongoing issue, like that's supposed to help
Hi there, @LMKetchum. I want to ensure you're able to resubscribe to payroll.
If you log in via CAMPs inside your QuickBooks Desktop (QBDT) and got an error, this time, try logging in thru a web browser. From there, you can log in to the Account Management portal to update your billing and subscription so you can get back to business in no time.
Once done and able to go thru, log back into the Accounts Management portal inside your QBDT account to verify the status of your payroll subscription. Let me show you how:
You can also view your subscription status by pressing CTRL + K on your keyboard.
But if the same error occurs, I recommend contacting our Payroll Support Team to determine the cause of the issue as they have the specific tool to check account details and subscription status.
To reach them, here's how:
You can also check out this link for more information on how to contact them: Contact Payroll support. Ensure to review their support hours, so you'll know when agents are available.
Additionally, to learn more about reactivating your QuickBooks subscription and using CAMPs, check out these articles:
Please let me know how it goes or if you need anything else moving forward. We're here to help. Take care and have a great day.
Greetings, @LMKetchum. I appreciate you for following all the suggestions shared by my colleague.
Since you've previously tried my colleague's suggestions and still get the same issue, I recommend contacting our Technical Support Team. They'll be able to access your account and walk you through the process.
Check out this article for QuickBooks support hours: Contact QuickBooks Desktop Support.
If you want use the Customer Account Management Portal (CAMPs) for QuickBooks Desktop, you can click this article.
Feel free to comment down below if you have additional information or clarification on updating your QuickBooks account. I'll get back to you as soon as possible. Enjoy your day!
And again here we are. Followed all steps, had "support" on chat claiming they fixed the CAMPS website, still again I log on and still no 2022 and Resubscribe is still showing. Why is it that this needs to be so difficult???
Allow me to chime in for a moment, @LMKetchum. I’m here to address your concern about CAMPS and the 2022 subscription by sharing more information.
Let’s start with verifying your subscription before installing QuickBooks Desktop. Through this, you can protect your data and your Intuit account. This is to ensure that you have access to your account.
Visit this article and proceed to Solution 2: Run the QuickBooks Install Diagnostic tool from the Tool Hub. It contains the detailed steps that’ll guide you along the process.
You’ll want to use the latest install file available on the QuickBooks Downloads & Updates page. From there, you’ll get the link for your version.
If the issue persists, I’d suggest contacting our Support Team again. I know you’ve already contacted them, but they have the tools to further investigate the issue. You can follow the steps given by my colleague @GebelAlainaM above to reach out to them. Just make sure to check our support hours so we can address your concerns on time.
Please let me know how it goes or if you have any follow-up questions or concerns in the comment section. Take care and have a wonderful weekend.
Thank you for the information, I did follow the suggested items and it does not appear to be on my computer, when logging onto camps still have same issue. Thank you for the download but I still need the product key to install. Guess I'll have to contact support again