can I chat with someone?

Certainly jgpr599! Connecting with our live support in QuickBooks Online (QBO) is straightforward and I'm here to guide you through the process.
 

There are various way on how you can get in touch with our support team within QBO. Here's how:

1. Navigate to the Help icon.

2. Go to the Search tab, then enter your concern.

3. Click Contact us. 

4. Choose how would you like to connect with them.
 

You can check our support hours to ensure you'll receive timely assistance. 

Furthermore, feel free to check out this article to learn how to set up your company and discover ways to customize our essential features to better align with your business preferences: Get started with QuickBooks Online.

By following these steps, you can easily connect and chat with a live support agent for assistance with your QuickBooks Online account. They are available to help you resolve any issues or answer any questions you may have.

How do I cancel and issued check that was lost in themail and not received by the company I sent it to

We have changed the administrator for our church Simple Start and need help getting the home screen to be more easily used. I am no longer able to help the new administrator. She is not seeing the same home screen as I did previously. How can we get help to improve this?

QuickBooks Online's Home page has been redesigned, Lynda.

However, the core features and other functions are still in the same place. With the new design, the Home page can be accessed by clicking Dashboard in the left-hand corner.

From there, you can see the same shortcuts for Accounting, Expenses, Customers, Projects, Sales Tax, and any other functions.

If you need urgent and real-time assistance, follow these steps on how to reach out to our phone or chat support teams:

1. Click the Help menu in the upper-right-hand corner of QBO.
2. Proceed to the Assistant tab.
3. Type in "contact support" in the chat box and press Enter.
4. Select Contact a human, then click Live Chat or Call me back.
5. Type in a short description of your concern and click Continue.
6. Choose between Callback or Chat.

Check out these articles for complete guidance on how to transfer admin rights in case you haven't started the process yet:

• Change the primary admin user
• Change your primary principal, payroll admin, or other payroll contact

Don't hesitate to ask follow-up questions or post new inquiries if you need anything else.

my qbs it's frozen

Thanks for joining this thread, Maria Cabrera.

I want to make sure you're able to access your QuickBooks Online account.

For a frozen screen I recommend clearing the browser cache as an initial troubleshooting step. The cache is in place to collect frequently used data to make loading web pages quicker and easier. If it gets too full it can potentially cause certain viewing and performance errors within the system. Clearing it will remove anything that's preventing the page from loading properly. Here's how to get this done in Chrome for example:

1. At the top right, click More (three vertical dots).
2. Click More tools and then Clear browsing data.
3. At the top, choose a time range. To delete everything, select All time.
4. Check the boxes next to "Cookies and other site data" and "Cached images and files."
5. Click Clear data.
 

The following article provides similar steps for other browsers: Clear cache and cookies to fix issues when using QuickBooks Online

Please give this a try, log out and back into your QuickBooks Online account, and let me know how things look afterward. I'm only a comment or post away if you have any other questions.

@Maria Cabrera 

QB Desktop or Online?

I got a new email new phone number and I can’t access my old quick book files. 

business name is Donna & Cathy’s dance center 

old phone number was [removed]

old email was [email address removed] 

I do not have access to either of them: 

Hey Cathy727,

Welcome to the QuickBooks Community! Since this is a public forum, your phone number and email address have been removed for your protection. For this particular situation, you would need to call us at 1(800) 446-8848 so our agent can pull up these accounts and investigate further. 

Please let me know how the conversation goes by commenting below. See you around. 

@Cathy727 

Old QuickBooks file? Did you use QB Desktop?