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Photoninja
Level 2

Can I get rid of the due date on my invoice emails?

I am using QB Pro 2016 and when I send an email with an attached invoice to a client, there is a due Date in red on the email that my client receives. Not the invoice pdf that they open. Just the email it's attached to. Can I get rid of that?image.JPG

Solved
Best answer February 08, 2020

Best Answers
MariaSoledadG
QuickBooks Team

Can I get rid of the due date on my invoice emails?

Hi Photoninja,

The due date of the invoice  will depend on the payment terms of your customer. You'll want to change the payment terms of a specific customer, please follow the steps below.

  1. Click Customers on the upper menu.
  2. Select Customer Center.
  3. Select the customer.
  4. Go to the Payment Settings tab, change the Payment Terms by clicking the drop-down arrow.
  5. Click OK.

You'll want to uncheck the Print Status Stamp box to remove the due date on the emailed invoice.

Here's how:

  1. Open the invoice that you want to send.
  2. Click Formatting on the upper menu.
  3. Click Manage Template.
  4. Select the template.
  5. Click OK.
  6. Uncheck the Print Status Stamp box.
  7. Click OK.

Once done, you can resend the invoice.

 

For future reference, please check out this link for more information: Income and expenses.

 

Fill me in if you need further assistance. I'd be glad to help.

View solution in original post

11 Comments 11
JonpriL
Moderator

Can I get rid of the due date on my invoice emails?

Hello @Photoninja,

 

At this time, there isn't an option to hide the invoice due date in your template when sending invoices to your customers. But don't worry, I'll take note of your request and pass it along to our product developers.

 

This way, they'll of your need for an option to set and require a password or not. For updates, you can always visit the following links below for reference:

Fill me in if you have further questions. I'm always around if you need any help.

Photoninja
Level 2

Can I get rid of the due date on my invoice emails?

Can I at least change it?  It seems to be the date that I started to create the invoice. I change the invoice date when I finally send it. But, it doesn't affect this due date at all.

Photoninja
Level 2

Can I get rid of the due date on my invoice emails?

Can I at least change it? It seems to be the date that I create the invoice. I always change the date when I finish and send the invoice but it doesn't affect this due date at all.

MariaSoledadG
QuickBooks Team

Can I get rid of the due date on my invoice emails?

Hi Photoninja,

The due date of the invoice  will depend on the payment terms of your customer. You'll want to change the payment terms of a specific customer, please follow the steps below.

  1. Click Customers on the upper menu.
  2. Select Customer Center.
  3. Select the customer.
  4. Go to the Payment Settings tab, change the Payment Terms by clicking the drop-down arrow.
  5. Click OK.

You'll want to uncheck the Print Status Stamp box to remove the due date on the emailed invoice.

Here's how:

  1. Open the invoice that you want to send.
  2. Click Formatting on the upper menu.
  3. Click Manage Template.
  4. Select the template.
  5. Click OK.
  6. Uncheck the Print Status Stamp box.
  7. Click OK.

Once done, you can resend the invoice.

 

For future reference, please check out this link for more information: Income and expenses.

 

Fill me in if you need further assistance. I'd be glad to help.

Photoninja
Level 2

Can I get rid of the due date on my invoice emails?

Thank you. That helped.

At least now I can change the due date to the same date I send the invoice. That's much better then having my clients think the invoice is due a month before they receive the invoice.

MK74
Level 1

Can I get rid of the due date on my invoice emails?

Hello, I am having the same issue but the fix did not work for me. Is there a way to remove that whole stamp that sends out with the invoice? I've tried every term and none work for me. I can't change the date on my invoices because we collect a deposit so there is already funds attached to that particular invoice. It's really unprofessional and looks disjointed when you send your customer and invoice and the first thing they see is incorrect information. 

JenoP
Moderator

Can I get rid of the due date on my invoice emails?

Hi there, MK74.

 

Thanks for letting us know in advanced that already tried the recommended steps in the previous responses. 

 

The only way to remove the stamp is to uncheck the box for Print Status Stamp. In this case, I would recommend reaching out to our Technical Support Team. They can check why the status is still shown in the invoice. Here's how: 

 

  1. Go to the Help menu, then select QuickBooks Desktop Help.
  2. Select Contact Us.
  3. Give a brief description of your issue, then select Let's talk and then choose a way to connect.

 

You can also reach out to them via chat using this link: Contact Us.

 

Feel free to check out these articles as well about customizing sales forms for additional reference: 

 

 

Add a reply below or reach out to us again if you need more help when working in QuickBooks. 

ste36
Level 1

Can I get rid of the due date on my invoice emails?

I am having same problem i don't want a due date on my email is there a fix.

i tried all the stamp and term solutions they don'y work

DivinaMercy_N
Moderator

Can I get rid of the due date on my invoice emails?

Thanks for updating us, @ste36.

 

To isolate the issue, let's first make sure that your QuickBooks Desktop (QBDT) program is updated to its latest release. This will keep your system having updated components that fix common issues.

 

Once done, resend an invoice again. Make sure to uncheck the Print Status Stamp box as outlined in the steps shared by MariaSoledadG. 

 

However, if the issue persists, I recommend contacting our Technical support team to further review your set-up and determine why you are still seeing the due date in the email. To do so, please follow the steps provided by JenoP.

 

Also, to control what information your customer sees when sending their invoices, feel free to personalize your sales templates. For the detailed guide, check out this article: Use and customize form templates.

 

If there's anything else I can do to help you ensure that no due date appears when you email an invoice, please post a response below. I am always available to lend you a hand. Have a good one.

Mark Skib
Level 1

Can I get rid of the due date on my invoice emails?

I tried everything as well, no way to stop it from appearing. You can highlight it, right click on it, and hit cut. It will remove it from the email. Not a perfect solution but at least it gets rid of it.

Mark Skib
Level 1

Can I get rid of the due date on my invoice emails?

I did everything that was listed above but no dice, it keeps on appearing in emails.

 

However you can highlight the Due date before you email it, right click on it , hit cut, and that will remove it from the email. Not a perfect solution but at least it can be removed.

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