Thanks for reaching out here in the Community. I want to make sure you get the support you need.
I'd be glad to help you with any questions you have about QuickBooks Online. Would you be able to give me some information about problems you're having?
If you would like to contact management, I recommend calling in to speak with the Support Team. An agent will then be able to connect you with a manager. The number to speak with an agent is [Removed by Moderator]. The most up-to-date contact information can be found here: https://help.quickbooks.intuit.com/en_US/contact.
I'm only a comment away if there's anything I can help with. Take care.
This is not the experience we want you to have, @brianchurilla.
Our priority is to ensure that customers like you and @Shalene are satisfied at all levels. Also, we want to provide the most suitable way to fix your concerns without delay. That being said, you can schedule a callback through the Help icon. I can guide you how to do it.
Also, you may post your questions here in the Community. Our users together with the QuickBooks Team can share best practices on how QuickBooks works. And how to resolve some errors and unexpected behaviors they’ve encountered. For more detailed information about the support we offer at Intuit and its availability, you can browse this article: Support hours and types.
Feel free to ask any questions below, and I'll work to get those answered for you.