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userjkellogg
Level 1

Can I speak to a human on the phone please

I want to have control of my QB account without the Accountant who set it up.
7 Comments 7
jamespaul
QuickBooks Team

Can I speak to a human on the phone please

Hello, userjkellogg.

 

Before speaking with our agents, I have a couple of solutions to help take control over your QuickBooks Online account. 

 

You'll want to get in touch with the accountant who set up the account. They can edit or add your the users in the QuickBooks Online account. Provide them these steps for a guide:

 

  1. Let them log in to your QuickBooks Online company.
  2. Open the gear icon, then choose Manage users.
  3. Click the Add user button (if your login isn't added yet), or the Edit link (if you're already added as a user in the company).
  4. Set the user status as Admin or Company admin

 

adminchange.PNG

 

If reaching out to them isn't possible, you can request a transfer for the master admin or primary contact to us. The steps and full details about the process can be found in this article: Request to be the master admin or primary contact.

 

If you've already sent a request and want to follow up, or if you still need to talk to a human, you can contact one of our agents. If you have another QuickBooks Online company, use it to reach out to us:

 

  1. Click the Help menu, then choose Talk to a human.
  2. When asked, enter "transfer master admin" or similar.
  3. Click the I still need a human option.
  4. Proceed with the Contact us link.
  5. Choose how you want to reach them (chat or phone). 

If you don't have any other QuickBooks Online company, you can use the test drive or this direct link to your chat agents. 

 

Ready to manage your account after getting the admin status? Browse our articles for our help content. They're filled with useful information that'll point you in the right direction. 

 

You're also welcome to post a question in this thread if you have other concerns. Here to help you with your QuickBooks Online needs. 

D Carswell
Level 1

Can I speak to a human on the phone please

I also need to speak to a human. I pay for 24/7 support and all I get is sent from one website to the next. Come on QuickBooks. You can do better than this for $299 a year.


@jamespaul wrote:

Hello, userjkellogg.

 

Before speaking with our agents, I have a couple of solutions to help take control over your QuickBooks Online account. 

 

You'll want to get in touch with the accountant who set up the account. They can edit or add your the users in the QuickBooks Online account. Provide them these steps for a guide:

 

  1. Let them log in to your QuickBooks Online company.
  2. Open the gear icon, then choose Manage users.
  3. Click the Add user button (if your login isn't added yet), or the Edit link (if you're already added as a user in the company).
  4. Set the user status as Admin or Company admin

 

adminchange.PNG

 

If reaching out to them isn't possible, you can request a transfer for the master admin or primary contact to us. The steps and full details about the process can be found in this article: Request to be the master admin or primary contact.

 

If you've already sent a request and want to follow up, or if you still need to talk to a human, you can contact one of our agents. If you have another QuickBooks Online company, use it to reach out to us:

 

  1. Click the Help menu, then choose Talk to a human.
  2. When asked, enter "transfer master admin" or similar.
  3. Click the I still need a human option.
  4. Proceed with the Contact us link.
  5. Choose how you want to reach them (chat or phone). 

If you don't have any other QuickBooks Online company, you can use the test drive or this direct link to your chat agents. 

 

Ready to manage your account after getting the admin status? Browse our articles for our help content. They're filled with useful information that'll point you in the right direction. 

 

You're also welcome to post a question in this thread if you have other concerns. Here to help you with your QuickBooks Online needs. 


 

CharleneMae_F
QuickBooks Team

Can I speak to a human on the phone please

This isn't the kind of service we want you to experience, D Carswell.

 

I'll show you how to contact our chat support.

 

We've improved the process of contacting our QuickBooks Support Team. I'd suggest following the updated steps below:

 

  1. Click the Help (?) icon at the top.
  2. On the Assistant tab, click Talk to a human.
  3. Enter your issue or question on the Type something field, then click the send icon.
  4. Choose I still need a human.
  5. Select Get help from a human.
  6. You can either select the Chat with us or Have us call you option.

 

To ensure that you'll be assisted on time, please see our support hours.

 

Aside from contacting our support team, you can also share your concern with us.

 

Also, I encourage checking our Help articles page to learn some tips in managing your QuickBooks account. From there, you can read articles that can guide you in completing your future tasks.

 

I suggest getting back to this thread if you need assistance in managing your QuickBooks transactions. I'm always here to help.

Bdavidson1955
Level 1

Can I speak to a human on the phone please

Call me at [removed], please

Just_me
Level 8

Can I speak to a human on the phone please

@Bdavidson1955 , If you had taken the time to read ANYTING from this thread, along with hundreds of others, you would have noticed that NO ONE from here in the community, can nor will call you.  

 

You, like all the rest of us, HAVE to follow the steps to requests a chat or callback.  

 

And, fyi, posting your phone number in a public place, like this one, is only opening yourself up to fraud calls.  It would be a good idea to go in and delete that.  

 

Good luck.  

D Carswell
Level 1

Can I speak to a human on the phone please

Thank you for your kind reply.

D Carswell
Level 1

Can I speak to a human on the phone please

Thank you for taking the time to be rude. 

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