Can I talk to a live person?

I recognize the urgency of seeking live assistance, Cathy. I'll show you a way to contact them efficiently.

Before proceeding, may I know what issue with the last update you're referring to? Rest assured that we're willing to help you. Any additional information can help me provide more accurate resolutions to your situation.

To communicate with our experts live, follow the steps below:

1. Go to the Help icon and choose Search.
2. Select the Contact Us button and enter your concern.
3. Press Continue.

Please check out this article for our operating hours: QuickBooks Online Support. It is to ensure we cater to your needs on time.

You can visit our Help articles page for reference. These contain articles that will guide you in completing tasks within the program.

With this, you'll be back to work in your account in no time. I'm always up to answer any further questions you may have. Feel free to reach out to me in the comment section below.

Since the last update, I can't seem to create an estimate/quote, that looks right.  It shows "paid in full" below the quoted dollar amount.  This is unacceptable.  How do I fix this?  The format that I have used in the past was perfect, I wonder why you changed this to something that I can't send to my customers!

Hi there, cathy. I'm here to share some details about the changes of the interface.

It's possible that you're using the new estimate layout in QuickBooks Online (QBO). This is why there are some new changes after the update. 

If you're using QBO Plus or Advanced, you can still go back to the previous interface by clicking the Switch to the old layout option. Here's how:

1. Go to the + New and then select Estimates.
2. Click the Old layout option.
3. Hit Switch layout.
   

However, if you're on the Simple Start or Essentials version, I encourage sending a feature request directly to our Product Development team. This helps us improve the features of the program. I'll show you how:

1. Go to the + New and then select Estimates.
2. Click Feedback.
   

I'm always up to answer any additional questions you may have regarding your sales transactions. Feel free to reach out to me in the comment section below.