Can i undo a received payment bank deposit?

Hello @psellick8,

You have the option to delete and undo the bank deposit directly from your bank account register. Let me show you how.

1. Go to Accounting.
2. Select Chart of Accounts.
3. Find the bank account you used to deposit the payment.
4. Under ACTION, select View register.
5. Open the bank deposit of the payment you received.
6. Select Delete.
7. Click Yes.

In addition, here's an article you can read to learn more about how you can review a transaction in your account register: Find, review, and edit transactions in account registers.

Once done, you can delete and recreate the payment you received so you can match them with the bank transaction you're about to categorize.

To ensure that you have the accurate bank account balance that corresponds with the transactions in your bank statement, learn more with this helpful article: Reconcile an account in QuickBooks Online.

You can always leave a comment below if you have any other questions. Stay safe!

Good morning,

I was hired by a company too try to help them get their QuickBooks record keeping organized. One of the problems that they are having is that their bank balance never matches their QuickBooks balance by a large sum of money. As some background information I had to categorize thousands of transactions from the bank register as my first order of business. I was told to put all of the mobile deposits which is how they deposit the majority of payments made with checks received  customers into the accounts receivable account. Please also note that nothing since inception of use has been reconciled to the bank statement which will be my next order of business after I fix this current problem. The majority of the sales invoices are already marked paid and most were never matched to mobile deposits so the income is being counted twice. I have gone in and did the undo process on all of the mobile deposits I have categorized and re-categorized them to unreconciled income. How do I now go in and match them to transactions that are already marked paid / closed in QuickBooks and get rid of the duplicate entries. The correct transactions are not coming up in the match options which I assume because they are not open transactions in QuickBooks.