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lmeyer05
Level 1

Can someone help me to get the record payment option back under more for an invoice?

I’ve tried updating my phone, the app, & reinstalling the app.

2 Comments 2
JeraldR
QuickBooks Team

Can someone help me to get the record payment option back under more for an invoice?

Hello, @lmeyer05.

 

Currently, the option to record the payment under the More option in Invoice is unavailable. I recommend submitting feedback to our Product Development team to have this feature back. Here's how:

 

  1. Open your QuickBooks mobile app. 
  2. Go to the Menu.
  3. Scroll down and tap Send feedback.
  4. Enter your thoughts, then select Send feedback.

 

In the QuickBooks mobile app, when you select the invoice you created, the only option available is Review and Send. Once your customer views the email, the status of the invoice will update to Viewed. If your customer chooses to pay the invoice using the payment link and the payment is received, the status will then update to Paid and Deposited. See the screenshot below:

 

If you want to record the payment manually, we can use the web version instead. Here's how:

 

  1. Open your QuickBooks account in the web browser.
  2. In the Get paid menu, choose Invoice
  3. Click the Record payment under the Action column.
  4. Choose an account under the Deposited to dropdown menu. 
  5. Hit Save.

 

If there's anything else we can assist with, don't hesitate to ask here in the Community forum.

JeraldR
QuickBooks Team

Can someone help me to get the record payment option back under more for an invoice?

Hi @lmeyer05,

 

I just wanted to follow up to check if the resolution we provided resolves your issue. Please let us know if everything is now working as expected or if you're still experiencing any problems.

 

We'll be glad to assist further if needed.

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